Tyanna Freake
301-60 Circular Road, Labrador City,NL
Summary
Dedicated professional with five-years of experience in healthcare administration and leadership. A strong record of communication, improving workflows, adaptability and a commitment to helping others. Passionate about community safety, public service, and making a meaningful difference in people's lives through integrity, professionalism and empathy.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Services Manager
Proactive Wellness Centre
St. John's, NL
02.2024 - Current
- Oversee daily operations across multiple multidisciplinary medical clinics, coordinating priorities for efficient, organized, professional service delivery.
- Maintain accountability for daily operations while balancing independent decision-making with collaboration across multidisciplinary teams to ensure seamless service delivery.
- Identified operational issues, assessed priorities, and implemented solutions that enhanced workflows, patient service delivery, and overall efficiency.
- Coordinated schedules, resources, and administrative operations across multiple clinics, adapting to changing demands and ensuring timely service delivery.
- Recruit, onboard and train staff, providing guidance on workplace procedures, expectations and operational processes.
- Communicate regularly with physicians, allied health professionals, patients and external stakeholders to address concerns, coordinate services and maintain effective working relationships.
- Respond to sensitive patient concerns and challenging situations within healthcare, with professionalism, empathy, discretion.
- Exercise sound judgment and discretion when handling confidential information and sensitive situations.
- Extensive support with pediatric and mental health patients, interacting professionally with individuals and families with complex needs or requiring additional support.
Lead Medical Administrator
Proactive Wellness Centre
St. John's, NL
09.2022 - 02.2024
- Coordinated daily administrative tasks and for over 10 physicians and allied health professionals, enhancing organizational efficiency and time management.
- Served as a primary-contract between patients and healthcare providers, communicating information clearly and professionally, helping address concerns and coordinate follow-up appropriately.
- Maintained confidential patient records and handled sensitive personal information with discretion.
- Monitored medical supplies, equipment and inventory, ensuring resources were organized and available to support uninterrupted patient care.
- Trained new employees on workplace procedures and an electronic health record system.
Medical Administrative Assistant
Proactive Wellness Centre
St. John's, NL
06.2021 - 09.2022
- Managed appointment scheduling, patient inquiries, and telephone communications to support efficient daily operations.
- Handled sensitive and personal medical information with discretion, confidentiality and professionalism.
- Coordinated communication between patients and healthcare providers to ensure timely follow-up and continuity of care.
- Resolved patient questions and concerns through a solutions-focused approach, ensuring appropriate direction and support.
- Built teamwork, customer service, organization, and accountability skills, resulting in promotion to Lead Medical Administrator.
Produce Associate
Walmart Canada
Mount Pearl, NL
06.2019 - 12.2021
- Stocked produce displays following Walmart Canada’s freshness and rotation standards.
- Inspected fruits and vegetables for quality, damage, and proper presentation.
- Collaborated with team members and management to ensure an organized, safe, and efficient work environment.
- Ensured cleanliness and safety of work areas by adhering to health and safety procedures and addressing potential hazards promptly.
- Exhibited reliability, accountability, and time management while executing daily tasks in a fast-paced environment.
Education
Medical Office Administration
College of The North Atlantic
St. Johns, NL06-2021
High School Diploma -
Phoenix Academy
Carmanville, NL06-2018
Skills
- Healthcare Operations
- Electronic Medical Records (EMR) and Digital Records Management
- Proficiency in Microsoft Office Applications, including, Word, Excel, Outlook & PowerPoint
- Organization & Time Management
- Adaptability & Initiative
- Teamwork & Collaboration
- Stakeholder Communication
- Effective Verbal & Written Communication
- Professional integrity
Certification
- Advanced First Aid & CPR Training, Canadian Red Cross - Previously Certified (EXPIRED)
- Be There Certificate, Born This Way Foundation (2024)
Accomplishments
- Recipient for the Shining Star Award for Outstanding Demonstration of Walmart's Corporate Beliefs & Values (2018)
Affiliations
- Traveling
- Reading
- Gardening
- Community Events
- Fitness
- Hiking & Outdoor Activities
Timeline
Medical Services Manager
Proactive Wellness Centre
02.2024 - Current
Lead Medical Administrator
Proactive Wellness Centre
09.2022 - 02.2024
Medical Administrative Assistant
Proactive Wellness Centre
06.2021 - 09.2022
Produce Associate
Walmart Canada
06.2019 - 12.2021
Medical Office Administration
College of The North Atlantic
High School Diploma -
Phoenix Academy