Ty'Anna Wallace
Alexandria,VA
Summary
Self-motivated professional seeking a position as an administrative assistant where I can make use of my quality education and put extensive experience to good use. My leadership qualities can help in managing the work and attaining the company goals effectively.
Overview
8
8
years of professional experience
Work History
Patient Care Advocate
Private Care
05.2022 - Current
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Warehouse Worker
Amazon
Springfield, VA
08.2021 - 05.2022
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Received and tracked incoming inventory shipments.
Barista/Book Seller/Shift Leader
Barnes and Noble
Springfield, VA
08.2019 - 09.2021
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed daily workflow and scheduled staff for adequate coverage.
Medical Assistant
I Care For You
Alexandria, VA
05.2017 - 11.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
Cashier
Five Below
Alexandria, VA
11.2016 - 07.2017
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Thomas A Edison High School
Alexandria, VANorthern Virginia Community College
Annandale, VASkills
- Customer service skills
- Cash handling
- Cashiering
- POS
- Barista experience
- Coffee Experience
- Host/Hostess
- Upselling
- Serving experience
- Food preparation
- Merchandising
- Communication skills
- Cleaning experience
- Retail sales
- Inventory Control
- Food Safety
- Guest Services
- Help desk
- Windows
- Technical Support
- Desktop support
- Operating Systems
- Computer operation
- Network support
- Active Directory
- Computer networking
Summary of Qualifications
Over eight years of providing outstanding customer service assistance. Proficient in MSWord, Excel, Power Point, Publisher and Outlook, also multi-tasking, detailed and time pressured sensitivity skills and experience. Excellent communication, personable and people skills.
Timeline
Patient Care Advocate
Private Care
05.2022 - Current
Warehouse Worker
Amazon
08.2021 - 05.2022
Barista/Book Seller/Shift Leader
Barnes and Noble
08.2019 - 09.2021
Medical Assistant
I Care For You
05.2017 - 11.2018
Cashier
Five Below
11.2016 - 07.2017
High School Diploma -
Thomas A Edison High School
Northern Virginia Community College