Tyara Johnson
Seattle ,WA
Summary
Adaptable security analyst well-versed in incident response and risk management. Adept in monitoring situational needs with results-oriented problem solving to strengthen security and mitigate impact. Proven history of attention to detail with track record of exercising sound judgment in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Amazon Corporate Security Customer Service (CS)
Sibylline embedded at Amazon
Seattle , WA
12.2022 - Current
- Analyze and monitor global security notifications.
- Answered 3500+ emails for customer and incident support.
- Answered 2000+ inbound calls to assist with customer needs, and emergency and non emergency incidents
- Created 1250+ Incident reports for permanent record.
- Created 300 + trouble tickets for tracking and repairs.
- Make effective decisions during emergent situations.
- Proficient in operations programs including: Lenel, Microsoft Suite, Asana, Chime, etc.
- Support Travel Risk Management and provide proper guidance, and escalations.
- Work effectively with internal and external departments,
Amazon Corporate Security Operator I
Allied Universal Security Services
Seattle, WA
04.2022 - 12.2022
- 24/7 environment, monitoring several intelligence tools, CCTV feeds, and alarm systems
- Audit/ conduct reviews of multiple systems and sources to detect potential risks
- Collaborate cross functionally with internal and external teams to respond to incidents
- Communicate with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate security operations
- Detect, assess, and alert teams of any incidents that impact the client’s employees, products, property, or operations.
- Investigate and dispatch alarms to the appropriate teams
Security Operations Center Supervisor
Facebook
Seattle, WA
09.2019 - 04.2022
- Completed investigations of incidents and created 3000+ written reports for permanent record.
- Created 3000+ tickets for operational concerns, and collaborated cross-functionally to ensure completion.
- Employed proper policies and procedures in accordance with SOPs and KPIs.
- Lead debriefs and maintained active contact with stakeholders, and clients.
- Identified issues within operation and provided solutions.
- Managed, trained, and retained a high-performing, effective team.
- Proficient in operational programs including Asana, C-Cure, CCTV, Everbridge and Visual Command Center.
- Sent 1000+ mass crisis communications and notifications to stakeholders.
Education
Bachelor of Arts - Psychology and Criminal Justice
Seattle University
Seattle06.2018
Skills
- Detail Oriented
- Everbridge/CCure/Lenel/Microsoft Suite
- Excellent verbal and written communication;
- Incident Management and Report Writing
- Multitasking and prioritization
- Organizational and Time Management skills
- Self-motivated
- Quick and sound decision-making
- Waterfall and Agile Project Management
Timeline
Amazon Corporate Security Customer Service (CS)
Sibylline embedded at Amazon
12.2022 - Current
Amazon Corporate Security Operator I
Allied Universal Security Services
04.2022 - 12.2022
Security Operations Center Supervisor
Facebook
09.2019 - 04.2022
Bachelor of Arts - Psychology and Criminal Justice
Seattle University
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