Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tybon Bodily

Tybon Bodily

Idaho Falls,ID

Summary

With over 5 years of experience as a Service Technician and Installer, notably with Viewpoint Windows, I bring a proven track record of enhancing customer satisfaction and achieving high-quality installation standards. Skilled in operating heavy machinery and adept at client interactions, my positive energy and excellent work ethic have consistently led to successful project completions and repeat business.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

7
7
years of professional experience

Work History

Service Technician/ Installer

Viewpoint Windows
06.2020 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Installer

Mountain TopViews
05.2021 - 09.2022
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Increased repeat business by building strong relationships with clients through exceptional service delivery.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
  • Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
  • Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
  • Mitigated potential installation hazards, conducting thorough pre-installation assessments.

Flatwork, Heavy Equipment Operator, Slab Lifting

Advanced Concrete Solutions
05.2018 - 12.2019

Flatwork, Slab Lifting and foundation repair.

Heavy Equipment operator, Demolition and grading.

Building forms and tying rebar.

Snow Removal

Epoxy floors

Curb and gutters, sidewalks

Cell phone tower pads and forms.

Going through inventory to ensure company had enough product to complete job.

Interacting with clients and mud trucks.

Education

Diploma -

Lincoln Alternative High School
Idaho Falls, ID

Skills

    5 years glazer, service tech, and installer experience

    Loewen, Jada, sierra pacific, Milgard, Leonardo windows and doors

    Heavy equipment operator

    Backhoe, skidsteer, excavator, dump trucks, box trucks, semi

    Flatwork, epoxy floors, foundation repair, form building and removal

    Interacting with clients on high-end jobs

    Positive energy and highly motivated

    Excellent work ethic

Timeline

Installer

Mountain TopViews
05.2021 - 09.2022

Service Technician/ Installer

Viewpoint Windows
06.2020 - Current

Flatwork, Heavy Equipment Operator, Slab Lifting

Advanced Concrete Solutions
05.2018 - 12.2019

Diploma -

Lincoln Alternative High School
Tybon Bodily