Tybresia Mccullough
Montgomery
Summary
Detail-oriented remote professional with 6+ years of experience in healthcare support, patient intake, pharmacy customer service, and live chat support. Proven ability to manage high-volume remote workloads, maintain HIPAA compliance, and deliver accurate, empathetic support through phone and chat channels. Strong multitasker with excellent communication, documentation, and data management skills. Seeking fully remote opportunities in healthcare administration, patient access, intake, chat/email support, or customer service.
Overview
7
7
years of professional experience
Work History
Patient Intake Specialist
Cohere Health
12.2021 - 12.2023
- Conducted end-to-end remote patient intake, including insurance verification, demographic validation, and appointment scheduling
- Coordinated with providers and care teams to ensure timely processing of patient requests and authorizations
- Delivered patient education regarding telehealth services, next steps, and documentation requirements
- Maintained strict HIPAA compliance and patient confidentiality in all communications
- Accurately documented patient interactions in electronic health record (EHR) systems
Pharmacy Customer Service Representative
Valor Global
11.2019 - 12.2021
- Provided remote support for prescription inquiries, refill requests, and medication order status
- Processed insurance claims and assisted customers with coverage and billing questions
- Collaborated with pharmacists to resolve complex medication and delivery issues
- Delivered empathetic, patient-centered support while handling high call volumes
- Maintained detailed records of customer interactions and resolutions
Chat Support Specialist
OneSupport
06.2017 - 11.2019
- Delivered real-time technical support through live chat, resolving product and service issues
- Managed multiple concurrent chat interactions while maintaining accuracy and professionalism
- Reduced response times by following optimized chat workflows and troubleshooting protocols
- Documented cases thoroughly to support escalations and quality assurance efforts
- Consistently met performance metrics in a fast-paced remote environment
Education
Pearl Academy
Skills
- Remote Patient Intake & Patient Access
- Insurance Verification & Claims Processing
- HIPAA Compliance & Patient Confidentiality
- Appointment Scheduling & Care Coordination
- Live Chat & Customer Support (Phone & Non-Phone)
- Pharmacy & Medication Support
- Data Entry & Documentation Accuracy
- EHR & CRM Systems
- Microsoft Office & Spreadsheet Management
- Multitasking in High-Volume Environments
- Problem-Solving & Complaint Resolution
- Verbal & Written Communication
- Time Management & Attention to Detail
Timeline
Patient Intake Specialist
Cohere Health
12.2021 - 12.2023
Pharmacy Customer Service Representative
Valor Global
11.2019 - 12.2021
Chat Support Specialist
OneSupport
06.2017 - 11.2019
Pearl Academy