Tyce Dolphin
Indianola
Summary
Dynamic professional with a proven track record at Target, adept in enhancing customer experiences and leading teams with efficiency. Skilled in safety and risk management, and exceptional in fostering team collaboration. Demonstrates leadership by training lifeguards and improving operational protocols, ensuring a secure and positive environment for all.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Target
02.2024 - Current
- Assisted Customers in finding the items they needed
- Assisted customers with purchases and facilitated smooth checkout experiences.
- Handled product returns and resolved customer concerns promptly and professionally.
Head Lifeguard
Four Seasons Health Club
05.2023 - 09.2023
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Developed and managed staff schedules to ensure adequate coverage and smooth operations.
Lifeguard
Dakota Dunes Country Club
05.2021 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Business Administration
Simpson College
Indianola, IA05-2028
Skills
- Communication
- Clear and effective communication with customers, team members, and management Team Collaboration
- Strong ability to work within teams to achieve goals and maintain efficiency Safety & Risk Management
- Skilled in monitoring safety and responding to emergencies to ensure a secure environment
Certification
CPR and AED-certified
Timeline
Customer Service Advocate
Target
02.2024 - Current
Head Lifeguard
Four Seasons Health Club
05.2023 - 09.2023
Lifeguard
Dakota Dunes Country Club
05.2021 - 08.2023
No Degree - Business Administration
Simpson College
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