Cecelia Garcia
Orange Park,FL
Summary
Successful Healthcare worker with 20+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate
The Cigna Group
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
Referral Coordinator
Florida Institute Of Pain Medicine
09.2020 - Current
- Process referral requests from doctors and other health care professionals, electronically, by fax and phone.
- Process inbound faxes from insurance companies, physicians, and health plans.
- Assist with completion of referral forms and verified data accuracy and completion
- Respond to patient inquiries to offer timely updates regarding referral status and notate each case appropriately
- Call insurance companies to get precertification and other benefits information on behalf of patients.
- Monitor referrals to foster timely completion and followed up with physicians to facilitate.
Front Office Supervisor
Sabates Eye Centers
05.2012 - 01.2020
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Charge entry and reconciliation for outpatient services including surgery.
- Processed prior authorizations/insurance verification for procedures, exams and surgeries.
- Worked with hospital billing department to resolve any, and all professiona/charges
Education
High School Diploma -
Manhattan High School
Manhattan, KS05.1997
Skills
- Call Center Customer Service
- Business Development Understanding
- Quality Control
- Customer Service Enhancement
- Microsoft Word
- Data Entry
- Staff Training
- Clerical Support
- Medical Coverage
- Patient Health Information Access
- Training Junior Team Members
- Patient Greeting
- Medicare Part B
- Medical Insurance
- Patient Registration
- Document Filing
- Office Administration
- Insurance Information Collection
- Benefit Assessment
- Medical Billing
- Customer Service Management
- Patient Intakes
- Insurance Verification
- Clinical Data Entry
- Medical Filing
Timeline
Customer Service Advocate
The Cigna Group
09.2022 - Current
Referral Coordinator
Florida Institute Of Pain Medicine
09.2020 - Current
Front Office Supervisor
Sabates Eye Centers
05.2012 - 01.2020
High School Diploma -
Manhattan High School
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