Renee Jackson
Customer Service
Country Club Hills,IL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
26
26
years of professional experience
Work History
Customer Service Advocate
Verizon
Rolling Meadows, IL
02.2004 - 08.2023
- Updated account information to maintain customer records.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved accounting, service and delivery concerns.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Member Service Services
AAA
Aurora, IL
11.1999 - 06.2004
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recognized potential sales opportunities and pro-actively referred customer to appropriate partners.
- Dispatch emergency road service for members
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
Telephone Banker
Bank One
Chicago, IL
12.1997 - 09.2003
- Managed sensitive client information with strict adherence to confidentiality policies and data protection guidelines.
- Exceeded monthly sales targets regularly through effective promotion of bank products tailored towards individual customer needs.
- Processed various transactions including funds transfers, bill payments, check orders, and account maintenance tasks efficiently and accurately.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Handled over [100] incoming telephone calls, emails and chat requests.
- Wrote and distributed customer correspondence.
- Assisted customers in navigating online banking platforms, resulting in higher adoption rates.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
Education
No Degree - Business Management
National Lewis University
Naperville Skills
- Call Metrics
- Remote Office Availability
- Scheduling
- Netsuite ERP
- Problem Resolution
- Microsoft Word
- Lotus Notes
- Credit and Debt Card Processing
- Call Center Customer Service
- Data Entry
- Customer Relations
- Data Collection
- Critical Thinking
- Complaint Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is not only for what we do that we are held responsible, but also for what we do not do.
Molère
Timeline
Customer Service Advocate
Verizon
02.2004 - 08.2023
Member Service Services
AAA
11.1999 - 06.2004
Telephone Banker
Bank One
12.1997 - 09.2003
No Degree - Business Management
National Lewis University