Tychae Grays
Cleveland,OH
Summary
Dynamic Client Support, Events, and Marketing Professional with a robust background in coordinating communications, training initiatives, advisor support, and client engagement within fast-paced corporate environments. Expertise in event coordination, stakeholder communication, CRM management, and cross-functional collaboration complements a proven ability to drive successful campaigns and media strategies. Strong advocacy for women-focused initiatives, including experience as PR/Marketing Manager for a women's empowerment organization, underscores a commitment to impactful relationship-building and organizational excellence. Recognized for delivering high-quality client experiences while fostering teamwork and adapting to evolving market demands through creativity and strategic communication.
Overview
13
13
years of professional experience
Work History
PR & Marketing Manager
Naomi Women’s Empowerment Group
Cleveland,OH
07.2025 - Current
- Lead public relations and marketing initiatives for a women’s empowerment organization focused on leadership, networking, and community engagement.
- Coordinate branding, promotional campaigns, and event communications across digital and social media platforms.
- Assist in planning and executing women-centered networking events, empowerment initiatives, and outreach programs.
- Develop marketing materials and engagement strategies to increase visibility and audience participation.
- Developed event recognition in press and on social media from driving increased ticket sales for successful fundraising event by 20%.
Account Representative & Customer Success Trainer
World Kinect Energy Services
Seattle
01.2021 - Current
- Deliver high-level support to B2B clients through phone, email, and live communication channels while maintaining strong client satisfaction and retention.
- Coordinate communications, training initiatives, and operational support across multiple teams and stakeholders.
- Assist with planning, organization, and coordination of internal and advisor-facing meetings, events, and conference-related logistics.
- Support women-focused engagement initiatives, including collaboration and coordination efforts connected to the Women’s Advisory Board (WAB).
- Train new hires on onboarding procedures, customer engagement strategies, Salesforce CRM, and workflow processes.
- Collaborate cross-functionally to improve operational efficiency, service delivery, and client experience.
Customer Service Associate & Sales Lead
Marshalls
Mentor ,OH
01.2013 - 01.2021
- Provided high-volume customer support and consistently maintained strong customer satisfaction.
- Supported sales initiatives and exceeded performance metrics through relationship-focused service.
- Managed cash handling, sales reconciliation, and operational support tasks.
- Collaborated with management teams to improve workflow efficiency and customer experience.
Education
Bachelor of Science - Public Relations
Florida Agricultural & Mechanical University
Tallahassee, FL12.2026
Associate of Applied Science - Communications
Cuyahoga Community College
Cleveland, OH05.2016
Skills
- Event Coordination
- Conference & Meeting Logistics
- Advisor & Client Relations
- Social Media Management
- Training & Onboarding
- Salesforce CRM
- Cross-Functional Collaboration
- Partnership development
- Internal communications
- Creative direction
- Marketing campaigns
Affiliations
- Public Relations Chair – Public Relations Student Society of America (PRSSA)
- Co-Founder & Vice President – Sister Circle
- Treasurer – Crowned with Curves
Timeline
PR & Marketing Manager
Naomi Women’s Empowerment Group
07.2025 - Current
Account Representative & Customer Success Trainer
World Kinect Energy Services
01.2021 - Current
Customer Service Associate & Sales Lead
Marshalls
01.2013 - 01.2021
Bachelor of Science - Public Relations
Florida Agricultural & Mechanical University
Associate of Applied Science - Communications
Cuyahoga Community College