Tychelle Taylor
Columbia,SC
Summary
Customers are welcomed with open arms, and comprehensive service is provided. Strengths in typing and communication skills. Ability to maintain a high level of customer satisfaction by effectively handling customer requests, needs, and problems. Excellent communication abilities, as well as an analytical and attentive personality. Team player who is also a good communicator. When responding to requests and processing sales, being committed to enhancing customer experiences through positivity and professionalism, priding myself on being people-oriented and having active listening skills along with having exceptional time management skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FH Cann & Associates Inc
11.2023 - Current
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
SALES ASSOCIATE/TEMP KEY HOLDER
Bath and Body Works
11.2022 - 11.2023
- Performed daily opening and closing procedures such as counting cash drawers, balancing receipts, and reconciling discrepancies
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Executed opening, closing and register functions to meet business requirements
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
ONLINE GROCERY ASSOCIATE
Walmart Supercenter
11.2020 - 01.2022
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Replaced out-of-stock items with new products to satisfy dissatisfied customers
- Greeted customers and assessed their requirements
- Did stocking and quickly alerted management to low inventory levels
- Greeted customers, assisted them in finding merchandise, and made recommendations
- Provided customers with advice and assistance, paying special attention to their specific needs or desires
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Organized, documented and resolved arguments between customers which led to peace
- Oversaw, supported.
Education
High School Diploma -
South Pointe High School
Rock Hill, SC06.2021
Skills
- Resource Allocation
- Resource Management
- Safety Enforcement
- Cash Handling
- Customer Service
- Problem Anticipation and Resolution
- Call Management
- Data Collection
References
References available upon request
Timeline
Customer Service Representative
FH Cann & Associates Inc
11.2023 - Current
SALES ASSOCIATE/TEMP KEY HOLDER
Bath and Body Works
11.2022 - 11.2023
ONLINE GROCERY ASSOCIATE
Walmart Supercenter
11.2020 - 01.2022
High School Diploma -
South Pointe High School
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