Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TYCORIAH BROWN

Dallas,TX

Summary

Proven Collections Agent with a track record of exceeding monthly targets through effective debt negotiation and account management. At AUTO CAVE and SWC GROUP, demonstrated exceptional ability to build customer rapport and achieve resolution. Skilled in payment processing and outbound calling, consistently contributing to team success.

Overview

3
3
years of professional experience

Work History

Collections Agent

AUTO CAVE
02.2023 - Current
  • Processed payments and applied to customer balances.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Achieved performance goals on consistent basis.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Used the IDMS SYSTEM
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.

Collections Agent

SWC GROUP
11.2021 - 01.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.

Education

NA

Skyline High School
Dallas, TX
08.2023

Skills

  • Payment Arrangement
  • Skip Tracing
  • Collections processing
  • Account Management
  • Debt Negotiation
  • Collections
  • Outbound Calling
  • Financial Reporting
  • Finance
  • Call center experience
  • Payment posting
  • Payment Processing
  • Customer Relationship Management

Accomplishments

  • Earned "[Name of Award]" Award in [Year].

Timeline

Collections Agent

AUTO CAVE
02.2023 - Current

Collections Agent

SWC GROUP
11.2021 - 01.2023

NA

Skyline High School

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TYCORIAH BROWN