Ty Dylan Yang
Mililani
Summary
Results-driven Client Management Professional experienced in contract negotiation and process optimization. Secured favorable agreements while fostering team collaboration and adaptability to evolving demands. Delivered effective communication and problem-solving strategies, reinforcing integrity and determination.
Overview
8
8
years of professional experience
Work History
Ramp Chief Agent
Hawaiian Airlines
Honolulu, HI
03.2023 - Current
- Coordinated flight check-in processes, improving efficiency and reducing wait times for travelers.
- Managed baggage handling procedures, ensuring accurate tracking and timely delivery to passengers.
- Trained new agents on operational protocols and customer service standards to maintain quality assurance.
- Delivered exceptional customer service to enhance passenger experiences and ensure satisfaction.
Delivery Driver
Pizza Hut
Mililani Town, HI
08.2022 - 03.2023
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Managed cash transactions accurately while handling customer payments.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Trained new drivers on delivery protocols and company policies.
Team member
Popeyes
Mililani Town, HI
10.2019 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Team member
Subway
Mililani Town, HI
09.2018 - 06.2019
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
GED -
Mililani High School
Mililani Town, HI05-2019
No Degree - Sports Medicine
Leeward Community College
Pearl City, HISkills
- Customer service and care
- Positive mindset
- Problem-solving skills
- Analytical skills
- Baggage handling
- Relationship building
- Time management
- Flexible availability
- Problem-solving
Timeline
Ramp Chief Agent
Hawaiian Airlines
03.2023 - Current
Delivery Driver
Pizza Hut
08.2022 - 03.2023
Team member
Popeyes
10.2019 - 11.2021
Team member
Subway
09.2018 - 06.2019
GED -
Mililani High School
No Degree - Sports Medicine
Leeward Community College