TYE-TOMMIA HEAD
Macon
Summary
Dynamic professional with extensive experience in insurance verification and customer service. Proven ability to resolve discrepancies and enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in data entry and problem-solving, consistently achieving high customer satisfaction ratings in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Insurance Tracker (Homeowners)
Assurant
07.2025 - Current
- Communicated with customers and insurance providers to effectively resolve discrepancies and coverage issues
- Verified insurance policies for accuracy and compliance with company requirements, ensuring adherence to standards
- Maintained accurate electronic records to prevent errors and eliminate duplicate information
- Demonstrate strong attention to detail while managing multiple accounts in a fast-paced environment
Care Team Representative
Sedgwick
Remote
10.2024 - Current
- Communicated complex benefit and medical leave information to customers clearly
- Reviewed and processed leave requests for compliance with policies and regulations
- Maintain confidentiality and accuracy in documentation and case management systems
- Supported claimants, providers, and employers with sensitive information management
Benefits Administration Specialist
Conduent
Georgia
07.2023 - 10.2024
- Guided customers through enrollment, eligibility, and plan details to ensure informed decisions
- Informed customers about financial responsibilities and benefit coverage to promote understanding
- Verified employee insurance and benefits information, ensuring accuracy and reducing billing issues
- Managed high-volume inbound calls, achieving consistent customer satisfaction ratings
- Used multiple systems and databases to document interactions and update records
Customer Service Representative
GEICO
Macon
07.2022 - 01.2024
- Managed high call volumes in fast-paced environment, ensuring detailed attention to customer needs
- Assisted customers with insurance inquiries, billing issues, and policy updates to ensure clarity and satisfaction
- Processed payments accurately and securely, contributing to smooth transaction experiences
- Maintained detailed customer records and ensured data accuracy
Technical Support Representative
Kelly Services
Georgia
11.2020 - 07.2022
- Provided technical support, ensuring clear and professional communication to enhance customer satisfaction
- Applied strong problem-solving skills and multitasked to effectively address customer needs
- Documented customer interactions and resolved issues to improve service quality
Retail Sales Associate
Burlington
Macon
01.2018 - 11.2020
- Provided exceptional customer service to enhance shopping experience in high-traffic environment
- Supported customers with needs, fostering a professional and welcoming atmosphere
- Accurately processed payments and effectively resolved customer inquiries
Education
High School Diploma -
Northeast Health Science Magnet High School
Georgia05-2015
Skills
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Electronic Records
- Data Entry
- Microsoft Office
- Computer Systems
- Problem-Solving
- Time Management
- Multitasking
- Verbal Communication
- Written Communication
- Customer Service
- Confidentiality
Timeline
Insurance Tracker (Homeowners)
Assurant
07.2025 - Current
Care Team Representative
Sedgwick
10.2024 - Current
Benefits Administration Specialist
Conduent
07.2023 - 10.2024
Customer Service Representative
GEICO
07.2022 - 01.2024
Technical Support Representative
Kelly Services
11.2020 - 07.2022
Retail Sales Associate
Burlington
01.2018 - 11.2020
High School Diploma -
Northeast Health Science Magnet High School