LILY GARCIA
Hialeah,FL
Summary
Results-driven Homeowners Insurance Specialist with a strong focus on client relations, policy analysis, and claims processing. Proven ability to enhance customer satisfaction and streamline operations.
Dynamic insurance professional with over 13 years of experience in homeowners insurance. Expert in policy management and documentation, with a track record of mentoring staff and driving customer retention through effective communication and relationship-building.
Detail-oriented Homeowners Insurance Specialist skilled in account management and insurance law. Recognized for enhancing client satisfaction and implementing quality control measures to ensure compliance and operational efficiency.
Overview
13
13
years of professional experience
Work History
Homeowners Insurance Specialist
Florida P&C Insurance (Allstate)
Doral, FL
11.2012 - Current
- Analyzed client insurance needs to recommend appropriate coverage options.
- Processed policy applications and maintained accurate records in claims management system.
- Assisted clients with inquiries regarding policy details, coverage changes, and claim status.
- Collaborated with underwriters to assess risk factors for new and existing policies.
- Implemented quality control measures to ensure compliance with state regulations and company standards.
- Mentored junior staff on best practices for client communication and policy management.
- Led initiatives to streamline claims processing, improving overall customer satisfaction rates.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
Miami Dade College
Miami, FLHigh School Diploma -
Miami Senior High
Miami, FL01-2009
Skills
- Documentation skills
- Policy analysis
- Reporting skills
- Account management
- Insurance law
- Underwriting expertise
- Customer service
- Client relations
- Client account management
- Client retention
- Policy writing
- Operations management
- Policy renewals
- Quotes and sales
- Property insurance
Accomplishments
- Supervised team of 3 staff members.
- Sales of over $350,000 a year
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Homeowners Insurance Specialist
Florida P&C Insurance (Allstate)
11.2012 - Current
Miami Dade College
High School Diploma -
Miami Senior High