Tyeanna Harvey
Panama City,FL
Summary
Early-career professional with experience in hospitality, customer support, and sales. Known for managing high-volume guest interactions, processing reservations, and handling billing accurately. Strong attention to detail, calm problem-solving, and relationship-building support smooth daily operations.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
Panama City Beach, Florida
07.2026 - Current
- Checked in and checked out guests using Marriott property management systems.
- Processed reservations, modifications, and cancellations for incoming travelers.
- Handled phone calls, emails, and walk-in inquiries at the front desk.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved guest requests and concerns with courteous, attentive communication.
- Resolved customer complaints promptly and courteously.
- Prepared guest folios, payments, and billing records accurately.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
B2B Sales Representative
AT&T
Panama City, Florida
04.2026 - 07.2026
- Presented wireless, internet, and voice packages to decision makers.
- Prospected business clients for AT&T communication solutions.
- Built relationships with small business accounts through consultative selling.
- Negotiated service agreements within AT&T pricing and contract guidelines.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Collaborated with internal teams on order setup and account support.
- Attended trade shows, conferences and other events to promote company's products or services.
Call Center Representative
Lululemon
Panama City, Florida
01.2024 - 12.2025
- Resolved customer inquiries by applying lululemon guest service standards, enhancing customer satisfaction.
- Recorded calls, cases, and follow-up notes in customer systems.
- Assisted guests with order status, shipping updates, and payment issues.
- Managed high-volume inbound calls with clear, friendly communication.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers to confirm or clarify information, effectively diffusing customer frustration.
- Consistently met or exceeded call speed, accuracy, and volume benchmarks, contributing to team performance.
Skills
- Marriott property management
- Reservation processing
- Guest folio billing
- Occupancy reporting
- Front desk systems
- Customer relationship management
- Payment processing
- Attention to detail
- Conflict de escalation
- File management
- POS systems
- Microsoft office
- Inventory oversight
- Customer service
- Listening skills
- Word processing
- Sales expertise
- CRM data entry
- Phone etiquette
Timeline
Front Desk Agent
Springhill Suites By Marriott
07.2026 - Current
B2B Sales Representative
AT&T
04.2026 - 07.2026
Call Center Representative
Lululemon
01.2024 - 12.2025