Nidia Barrandey

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
• Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
• Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
• Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
• Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
• Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
• Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
• Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
• Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
• Implemented safety protocols to ensure a safe working environment for both staff and guests.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.

Maintaining a clean and sanitized room for the next guest

Organizing, strums and carts