Summary
Overview
Work History
Education
Skills
Certification
Custom
References
Timeline
Generic

Ty Gloser

Phoenix,AZ

Summary

Strengths include strong listening skills, empathy, and patience coupled with knowledge of personal care protocols and safety procedures. Passionate and highly motivated customer service professional with 20 years of
experience assisting clients. Being a determined individual I excel in oral and written communication with extensive experience in fast paced environments. Adept at managing a high phone volume, while remaining empathic and courteous. Flexible and meticulous at handling a multitude of issue from overwhelmed clients to computer delays.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Adult Developmental Provider

All In The Family LLC
Phoenix, AZ
10.2022 - Current

Monitored vital signs of adult patients and reported any changes to medical staff.

  • Administered medications according to physician's orders and monitored patient reactions.
  • Developed individual plans of care based on assessment results and goals set by the patient and family members.
  • Supported family members during difficult times through active listening and compassionate understanding of their needs, concerns related to the patient's health status, care plan.
  • Maintained accurate documentation on patient assessments, treatments rendered, interventions implemented, progress notes., in accordance with agency policies and standards.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Recorded client status progress and challenges in logbooks and reports.
  • Contributed to case reviews of client status and progress.

Adult Developmental Provider

Bethany Ranch Home
Phoenix, AZ
07.2021 - 10.2022
  • The primary role of a Disability Support Worker, also known as a personal support worker, is to provide assistance to individuals with physical, developmental or cognitive disabilities
  • Disability Support Workers could be responsible for transporting disabled individuals to therapy or doctor appointments and take them shopping and completing other chores
  • Behavior observation and support
  • Maintaining record of client progress
  • Monitored vital signs of adult patients and reported any changes to medical staff.
  • Administered medications according to physician's orders and monitored patient reactions.
  • Collaborated with other healthcare professionals to ensure best possible outcomes for patients.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

HCTC THERAPEUTIC PROVIDER

HRT INC
Phoenix, AZ
04.2019 - 06.2021
  • Documented data and completed accurate updates to case records
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
  • Used Microsoft Word and other software tools to create documents and other communications
  • Medication administration
  • Behavior observation and support
  • Assessing client to determine continuing needs
  • Assisted with developing and implementing individualized treatment plans for foster children.
  • Worked collaboratively with other professionals such as social workers, psychiatrists, psychologists, teachers, and family members.

I Opened a Business

Myself
Phoenix, AZ
01.2017 - 03.2019
  • Opened a business, then closed it due to staffing when Covid hit unexpectedly.

Direct Support Professional

AZ Mentor
Phoenix, AZ
09.2014 - 12.2016
  • Worked directly with people with physical disabilities and/or intellectual disabilities with the aim of assisting the individual to become integrated into his /her community or the least restrictive environment
  • Provided guidance and direct support to become more independent by assisting with daily living activities
  • Providing direct support services to include health and wellness promotion, personal assistance services, transportation services as needed
  • Assisted in client's self-administration of medications; observes and assists in clients administers basic first aid
  • Performed client counts hourly during the day and conducts hourly bed checks and grounds checks nightly
  • Prepared documentation regarding clients in accordance with regulatory requirements and company policies and procedures
  • Facilitating therapeutic and non-therapeutic behavioral goals and being available for crisis interventions
  • Ensured compliance with applicable laws and regulations while managing the overnight shift, being able to stay alert during entire shift.

Education

High School Diploma -

Paradise Valley High School
05.2001

Some College (No Degree) - Clinical Psychology

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

Some College (No Degree) - Nursing Administration

Arizona State University
Tempe, AZ

Skills

  • Data entry
  • Detail Oriented
  • Excel
  • Multi-Line Phone System
  • Fax
  • Medical Terminology
  • Troubleshooting
  • Problem Resolution
  • Microsoft Office
  • ICD-10
  • ICD-9
  • CPT Coding
  • Intake Experience
  • Medical Coding
  • Behavioral Health
  • Medical Billing
  • Process Improvement
  • Medical record-keeping
  • HIPAA Compliance
  • Progress Documentation
  • Medication coordination
  • Quality program protocols
  • State regulations knowledge
  • Clinical Quality Program Standards
  • Knowledge of state regulations
  • Multitasking and Organization
  • Client documentation

Certification

  • CPR Certification
  • First Aid Certification
  • BLS

Custom

Authorized To Work: US

  • Certified Adult Developmental Provider with the state
  • NPI# 1508416595 - Ty Webb (previous married name)
  • License Number 9944280

References

References available upon request.

Timeline

Adult Developmental Provider

All In The Family LLC
10.2022 - Current

Adult Developmental Provider

Bethany Ranch Home
07.2021 - 10.2022

HCTC THERAPEUTIC PROVIDER

HRT INC
04.2019 - 06.2021

I Opened a Business

Myself
01.2017 - 03.2019

Direct Support Professional

AZ Mentor
09.2014 - 12.2016

High School Diploma -

Paradise Valley High School

Some College (No Degree) - Clinical Psychology

Maricopa Community Colleges - Paradise Valley Community College

Some College (No Degree) - Nursing Administration

Arizona State University
Ty Gloser