Summary
Work History
Education
Skills
Timeline
Volunteer

Tyeisha Blount

Montgomery,AL

Summary

. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work History

Production Team Member

Hyundai Motor Manufacturing Alabama
Montgomery , AL
08/22/22 - Current
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Hand-assembled needed parts with bolts and screws.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.

Customer Service Representative

V-tech Solutions
Montgomery, AL
04/13/21 - 08/22/22
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

High School Diploma -

The Bridge Academy
Selma, AL
11.2017

Skills

  • Documentation Ability
  • Loading and Unloading Protocols
  • Assembly Procedures
  • Health and Safety Regulations
  • Hand-Held Scanners
  • Safety Standards Compliance
  • Following Instructions
  • Attention to Detail
  • Good Communication
  • Teamwork and Communication

Timeline

Production Team Member

Hyundai Motor Manufacturing Alabama
08/22/22 - Current

Customer Service Representative

V-tech Solutions
04/13/21 - 08/22/22

High School Diploma -

The Bridge Academy

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Tyeisha Blount