Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyeisha Idheroma

Charlotte,NC

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Spectrum
Charlotte, NC
01.2024 - 07.2025
  • Provide support to customers via phone, email and chat
  • Handles high-volume inbound calls assisting customers with billing, technical support, and service inquires.
  • Processed payments, service upgrades, and troubleshooting requests with accuracy and efficiency
  • Consistently met or exceeded performance metrics including call resolution time, quality assurance and retention rates.

Customer Service Representative

Optum
Minnetonka, MN
01.2023 - 12.2023
  • Actively listened to customers, handled concerns regarding their Dental Insurance Policy.
  • Processed insurance premiums and insurance claims

Customer Service Representative

United Healthcare
Minnetonka, MN
07.2016 - 12.2022
  • Helped large volume of customers with their Medicare Supplement Insurance Plan.
  • Responded to customer calls and emails regarding United Healthcare insurance products and services.
  • Assisted with verifying insurance eligibility, claims and coverage to providers.

Education

High School -

Rock Hill High School
Rockhill, SC
06.2007

Skills

  • Adaptability
  • Active listening
  • Microsoft Office
  • Problem solving
  • Billing support
  • Technical troubleshooting
  • Performance metrics

Timeline

Customer Service Representative

Spectrum
01.2024 - 07.2025

Customer Service Representative

Optum
01.2023 - 12.2023

Customer Service Representative

United Healthcare
07.2016 - 12.2022

High School -

Rock Hill High School
Tyeisha Idheroma