Tyeisha McCauley
Cordova,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant II
West Cancer Center And Research Institute
Germantown, TN
10.2024 - Current
- Assisted in patient intake and scheduling, ensuring efficient workflow and timely appointments.
- Maintained accurate electronic health records, ensuring data integrity and confidentiality at all times.
- Supported clinical staff in administrative tasks, contributing to overall operational efficiency within the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Account Manager - B2B Business Development
American Car Center Winchester
Collierville, TN
06.2019 - 02.2023
- Developed strategic account plans to enhance client relationships and drive revenue growth.
- Led cross-functional teams to deliver customized solutions, improving customer satisfaction and retention rates.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Call Center Representative
Alorica
Atlanta, GA
08.2013 - 08.2018
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Assisted in training new team members on call handling protocols.
- Improved call routing processes, reducing average wait times for customers.
- Managed escalated calls effectively, providing solutions to complex issues.
- Analyzed customer feedback to identify areas for service improvement.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
Medical Assisting
Stepful
New York, NY05-2025
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Payment collection
- Problem-solving
- Time management
- Attention to detail
Timeline
Certified Medical Assistant II
West Cancer Center And Research Institute
10.2024 - Current
Account Manager - B2B Business Development
American Car Center Winchester
06.2019 - 02.2023
Call Center Representative
Alorica
08.2013 - 08.2018
Medical Assisting
Stepful