Elizabeth O'Connor
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant II
UNC Primary Care- Clayton
03.2024 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Proficient in EPIC EHR.
Certified Medical Assistant
Garner Family Practice
11.2022 - 03.2024
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Proficient in EPIC EHR.
Certified Medical Assistant
WakeMed Primary Care Apex
12.2020 - 11.2022
- POCT
- Rooming adult and children above 6 patients
- Vital signs
- EKG's
- Answering telephone and routing to correct personnel
- Sending medication authorizations
- Refill request
- Answering patients mychart messages and routing to appropriate person
- Telemed visits
- Obtaining patients medications, allergies, & history
- Sending notes when requested by insurance companies
- Stock rooms and check to make sure nothing is out of date
- Sanitation according to the new COVID regulations
- Assist with vaccinations
- Proficient in EPIC EHR
Medical Biller
Raleigh Neurology Associates
01.2017 - 03.2021
- Prepare and submit clean claims to insurance companies.
- Process payments from insurance companies.
- Call insurance companies regarding any discrepancies in payments if necessary.
- Answer all patient or insurance telephone inquiries pertaining to accounts.
- Maintaining strictest confidentiality; adhere to all HIPPA guidelines/ regulations.
- Assist with rooming patients when help was needed in other areas of the practice.
- Obtaining vital signs and entering them into EHR.
- Sanitizing rooms/ chairs after every patient.
- Proficient in Microsoft Office/ Word Programs.
- Proficient in Centricity EHR and some EPIC.
- Updates job knowledge by participating in educational opportunities.
Medical Biller
DoctorsXL
10.2009 - 03.2014
- Posted charges for all offices, hospital, and dialysis units.
- Process all personal payments.
- Process payments from various insurance companies.
- Answer any billing calls from patients, insurance companies, other facilities, and law offices.
- Worked aging claims and made appeals when necessary.
- Balance and closed batches daily.
- Assisted with training all new staff.
- Assisted with front desk responsibilities as we all had to rotate with coverage when needed.
Education
Bachelors in Science - Healthcare Management
Southern New Hampshire University
06.2024
Associate of Applied Science - Medical Assisting
Wake Technical Community College
Raleigh, NC12.2020
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Medical billing and coding
- Customer Service
- Direct Patient Care
- Inventory and supply management
Certification
- Certified Medical Assistant (CMA), AAMA, 01/2021, Present
- Basic Life Support, AHA, 07/2019, Present
- Certified Nursing Assistant, 08/2016, Present
Timeline
Certified Medical Assistant II
UNC Primary Care- Clayton
03.2024 - Current
Certified Medical Assistant
Garner Family Practice
11.2022 - 03.2024
Certified Medical Assistant
WakeMed Primary Care Apex
12.2020 - 11.2022
Medical Biller
Raleigh Neurology Associates
01.2017 - 03.2021
Medical Biller
DoctorsXL
10.2009 - 03.2014
Bachelors in Science - Healthcare Management
Southern New Hampshire University
Associate of Applied Science - Medical Assisting
Wake Technical Community College
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