Tyese Dixon
Jonesboro,GA
Summary
Expert in enhancing security operations and implementing effective systems. Skilled in disaster recovery planning, emergency response, project mapping, and training development. Proven track record in coordinating tactical responses and creating training programs that boost team performance and ensure operational safety.
Overview
19
19
years of professional experience
Work History
Director of Security
Allied Universal Security Services
Atlanta, Georgia
08.2024 - Current
- Coordinated tactical responses to security incidents and emergencies, ensuring swift resolution.
- Conducted regular risk assessments to identify vulnerabilities within operations.
- Collaborated with law enforcement on security matters and ongoing investigations.
- Evaluated security operations and personnel, identifying critical areas for improvement.
- Oversaw team performance, training security personnel to enhance operational effectiveness.
- Managed client relationships to ensure alignment of security services with needs.
- Maintained staff awareness of safety concerns through regular meetings and drills.
- Recruited competent personnel to address security needs and maintain coverage levels.
Data Center Security Operations Center Supervisor
Allied Universal Security Services
Lithia Springs, GA
09.2019 - Current
- Managed access control, alarm monitoring, CCTV, lighting, video recording, social media monitoring, emergency communication, incident reporting, and all technologies in Command Center to enhance operational readiness.
- Managed the performance of 1200 hours of Security personnel, both in SOC and operations
- Coordinated incident resolution activities, ensuring compliance with service level agreements to maintain operational integrity.
- Implemented emergency plans for natural and wartime disasters.
- Developed a Training course for the SOC and operations officers
- Administered counseling and disciplinary documentation to ensure compliance with Google/AUS policies
- Provide timely, appropriate feedback to staff on performance, both positive and corrective; effectively communicate escalated employee issues to Director of Security
- Prepared and delivered updates, reports, and graphic representations to inform stakeholders on security operations and incident statuses.
- Built reports and trackers to be reviewed by the Director of Security
Fire Command Center Supervisor
Allied Universal Security, Ponce City Market
Atlanta, GA
03.2016 - 09.2019
- Oversaw emergency preparedness/response team, coordinating information and resources to enhance readiness and response capabilities.
- Planned, organized and directed operation of command posts, operations centers and control centers.
- Managed performance of security and command center officers, providing coaching and disciplinary action while ensuring effective payroll and scheduling practices (WinTeam) to support operational profitability.
- Coordinated and conducted site-specific on-the-job training and annual refresher training for FCC staff to maintain compliance and operational effectiveness.
- Monitored and evaluated emergency recovery plans while auditing devices such as AEDs and radios.
- Maintain relationships with key business partners to ensure Safety/Security standards are upheld
- Coordinated with APD and AFD to conduct building fire drills and investigate thefts and vandalism.
- Operated CCTV devices to investigate and maintain safety in all areas responsible for
Security Officer/ Concierge
Allied Universal, Ponce City Market
Atlanta, GA
07.2014 - 03.2016
- Inspected buildings and patrolled property to ensure safety and security.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Documented security incidents and generated comprehensive reports for management review
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Addressed issues swiftly and conveyed critical information effectively while working autonomously
- Cultivated relationships with residents and leasing office to customize services based on individual needs
- Memorized building residents to welcome and noted unfamiliar individuals.
- Ensured compliance with reporting and contract requirements for The Flat Leasing Office.
Store Manager
Starbucks
Atlanta, GA
10.2007 - 10.2013
- Successfully implemented marketing strategies which acquired an average of 180 new customers per month at an understaffed rate, generating 12% growth in revenue
- Trained employees for 1500 hours on Starbucks policies, standards, and food safety, ensuring compliance and quality service
- Developed employee schedules and managed inventory orders to optimize stock levels and operational efficiency
- Prepared and distributed payroll to 30 direct reports
- Onboarded new employees and conducted all subsequent performance reviews.
- Promoted employee morale by modeling good habits and delivering excellent customer service
- Conducted weekly walk-throughs with the General Manager to discuss all interior visual displays including store window presentation
Education
Associate of Science - Criminal Justice, Science
Monroe College
The Bronx, NY01.2006
Skills
- Incident management
- Data management
- Performance reporting
- Project coordination
- Policy implementation
- Team leadership
- Staff scheduling
- Training development
- Conflict resolution
- Decision making
- Problem solving
- Goal setting
- Organizational skills
- Collaboration
- Computer proficiency
- Customer service
- Critical thinking
References
References Professional & Personal References Available Upon Request
Timeline
Director of Security
Allied Universal Security Services
08.2024 - Current
Data Center Security Operations Center Supervisor
Allied Universal Security Services
09.2019 - Current
Fire Command Center Supervisor
Allied Universal Security, Ponce City Market
03.2016 - 09.2019
Security Officer/ Concierge
Allied Universal, Ponce City Market
07.2014 - 03.2016
Store Manager
Starbucks
10.2007 - 10.2013
Associate of Science - Criminal Justice, Science
Monroe College