Summary
Overview
Work History
Education
Skills
Timeline
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Tyese Thompson

Hephzibah,GA

Summary

Dedicated and responsible individual seeking a fulfilling career that offers rewarding opportunities that will enhance existing skills and abilities. Flexible and works well both independently and within team settings to achieve company goals. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Professional in visitor services management with comprehensive experience in optimizing visitor interactions and streamlining service processes. Recognized for fostering team collaboration and driving results through adaptable strategies and reliable performance. Expertise in conflict resolution and operational efficiency, coupled with proactive and approachable demeanor.

Overview

2026
2026
years of professional experience

Work History

Visitor Services Manager

Wellstar Hospital
2025 - Current
  • Managed visitor inquiries, providing exceptional customer service and enhancing guest experience.
  • Collaborated with marketing teams to promote services, increasing awareness and attendance.
  • Analyzed visitor data to identify trends, informing strategic decisions for service enhancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Driving Associate

Spark
01.2023 - Current
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.

Machine Operator

Textron Specialized Vehicles
06.2020 - 02.2024
  • Complied with company and OSHA safety rules and regulations.
  • Operated machining equipment safely with team of operators.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.

Customer Service Representative

Urban Outfitters, Inc.
11.2016 - 02.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Met personal and team qualitative and quantitative targets.
  • Paid attention to detail
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier Trainer

BiLo Super Market
04.2014 - 05.2016
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Processed checks, cash and credit purchases or refunds.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising and customer service.

Education

High School Diploma -

The Lord's House of Praise Christian School
06.2014

Skills

  • Microsoft PowerPoint/Word
  • Typing speed of 45 wpm
  • Staff Training
  • Customer Service
  • Machinery Operation
  • Computer Skills
  • Assembly and production
  • Power and hand tools
  • Forklift and Pallet Jack Operation
  • Manufacturing
  • Active Listening
  • Visitor engagement
  • Emergency preparedness
  • Positive attitude
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Active listening
  • Decision-making
  • Relationship building
  • Customer relations
  • Professional and courteous
  • Managing operations and efficiency
  • Interpersonal skills
  • Operations management

Timeline

Driving Associate

Spark
01.2023 - Current

Machine Operator

Textron Specialized Vehicles
06.2020 - 02.2024

Customer Service Representative

Urban Outfitters, Inc.
11.2016 - 02.2020

Cashier Trainer

BiLo Super Market
04.2014 - 05.2016

Visitor Services Manager

Wellstar Hospital
2025 - Current

High School Diploma -

The Lord's House of Praise Christian School

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Tyese Thompson