Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Intern

Tyesha Holden

Customer Service Manager
CHICAGO,IL

Summary

Conscientious Customer Service Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Manager

Jewel-Osco
Downers Grove, Illinois
05.2017 - Current
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Researched and corrected customer concerns to promote company loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Cashier

Jewel-Osco
Oak Park , IL
07.2007 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Tallied cash drawer at beginning and end of each work shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

Best Practice
Chicago, IL
09.2004 - 06.2008

Skills

Customer-focused

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Additional Information

I am able to do Bookkeeping and schedule writing. I go above and beyond to complete all task assigned to me.

Timeline

Customer Service Manager

Jewel-Osco
05.2017 - Current

Cashier

Jewel-Osco
07.2007 - Current

High School Diploma -

Best Practice
09.2004 - 06.2008

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Tyesha HoldenCustomer Service Manager