Tyesha West
Shreveport,LA
Summary
Dynamic and results-driven professional with extensive experience at Ditto Apparel, excelling in warehouse operations and inventory management. Proven ability to enhance efficiency through effective organization and attention to detail. Strong problem-solving skills and a commitment to teamwork have consistently contributed to achieving team goals and improving order processing times.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Ditto Apparel
Shreveport, LA
08.2023 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Customer Service Representative
Sallie Mae Student Loan Services
Shreveport, LA
06.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Cashier
Southern Classic Chicken
Shreveport, LA
04.2020 - 02.2021
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on procedures and customer interaction techniques.
- Handled cash drawers, ensuring accurate balancing at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Smokey Joes Cafe
Shreveport, LA
02.2019 - 06.2020
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Resolved guest complaints promptly, maintaining positive relationships and loyalty.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Woodlawn Highschool
Shreveport Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Warehouse operations
- Team collaboration
- Order picking and processing
- Warehouse organization
- Shipping and receiving
- Material loading and unloading
- Stacking and staging
Timeline
Warehouse Worker
Ditto Apparel
08.2023 - 01.2025
Customer Service Representative
Sallie Mae Student Loan Services
06.2021 - 01.2023
Cashier
Southern Classic Chicken
04.2020 - 02.2021
Server
Smokey Joes Cafe
02.2019 - 06.2020
High School Diploma -
Woodlawn Highschool