Ty’Eshia Waddy
Tampa,FL
Summary
Efficient and productive Claims Specialist known for swiftly and accurately managing claims processes. Specialize in policy interpretation, negotiation, and settlement strategies which streamline operations and improve turnaround times. Possess strong analytical skills, fraud detection capabilities, and knowledge of insurance regulations. Excel in communication, problem-solving, and organizational skills to effectively handle multiple claims simultaneously while maintaining high satisfaction levels among all parties involved.
Overview
9
9
years of professional experience
Work History
Claims Specialist
Farmers Insurance Company
Tampa, FL
08.2021 - 07.2024
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Evaluated claims for potential fraud and took appropriate actions.
- Followed up on pending claims and resolved issues delaying processing.
- Handled modification and updating of policies.
- Assisted new policyholders with processing claims.
- Worked closely with appraisers, rental facilities, body shops and salvage vendors.
- Collaborated with adjusters and underwriters to resolve complex claim issues.
Customer Service Representative
Quest Diagnostics
Tampa, Florida
12.2018 - 07.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered customer inquiries via phone, email, and chat.
- Took special orders in person and over telephone, generating additional revenue every month.
- Identified opportunities for upselling additional products or services based on customer needs.
Payroll Specialist
Paychex Inc
St. Petersburg, Florida
07.2015 - 10.2018
- Coordinated the distribution of annual W-2 forms to employees.
- Prepared end-of-period payroll tax returns.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Developed and maintained detailed payroll documentation and procedures guides.
- Responded to employee inquiries regarding payroll and timekeeping.
- Coordinated with HR to ensure accurate employee data for payroll processing.
- Solved complex problems related to payroll processing quickly and efficiently.
Education
High School Diploma -
Chamberlain High School
Tampa, FLSkills
- Complex claims consulting
- Coverage assessments
- Settlement determinations
- Settlement coordination
- Claims processing
- Claims
- Microsoft office
Timeline
Claims Specialist
Farmers Insurance Company
08.2021 - 07.2024
Customer Service Representative
Quest Diagnostics
12.2018 - 07.2021
Payroll Specialist
Paychex Inc
07.2015 - 10.2018
High School Diploma -
Chamberlain High School