Tyeshia Watford

• Collect health information to understand caller risks.
• Educate callers on early health screening.
• Use a consultative sales approach to recommend services and convert leads.
• Resolved customer complaints via phone, email, mail, or social media platforms.
• Analyzed patient outcomes to identify trends in care effectiveness and cost efficiency.
• Schedule screening appointments, and collect payments.

• Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
• Processed reservations for customers over the phone or at the counter.
• Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
• Explained rental policies to customers and answered questions about contracts and agreements.
• Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
• Collected payment by processing credit card transactions.
• Resolved customers' complaints regarding products or services.

• Delivered exceptional service to customers over telephone.
• Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
• Responded and assisted customers with account inquiries and updates.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Explained bank services, financial products and applicable fees to customers.
• Opened new checking, savings and lines of credit for customer accounts.
• Exceeded sales goals by promoting bank products and services in customer interactions.

• Answered product questions with up-to-date knowledge of sales and store promotions
• Determined customer needs by asking relevant questions and listening actively to the responses
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential
• Provided constructive criticism regarding quality assurance on collections team phone calls
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly

Implemented new working processes that delivered continued improvements.