Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyess Payton

Warren,MI

Summary

Seeking to and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent
time management and problem-solving skills. Organized and dependable candidate successful at managing multiple
priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Game Presenter

Evolution
03.2022 - Current
  • Presenting casino games live on-camera.
  • Leading multiple games such as Blackjack, Roulette,Poker and Baccarat.
  • Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
  • Enhanced player experience by delivering engaging and informative game presentations.

Chat Agent

Dynamic BDC
06.2019 - 03.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Asked open-ended questions to determine which products or services would be best fit for costumer's need.
  • Managed computer-based platform with multiple applications to maintain effective communication with customers.
  • Collaborated with team members to achieve shared goals and improve overall performance.

Lead Production Associate

FCA
01.2012 - 06.2019


  • Led a team of production associates in achieving daily output targets while maintaining high safety standards.
  • Reduced downtime and maintenance costs through proactive equipment monitoring and preventive maintenance scheduling.
  • Increased product quality by closely monitoring production processes and identifying areas for improvement.

Customer Service Representative

Consumer Energy
01.2017 - 02.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

M L King Jr Sr High School
Detroit, MI
06.1995

Skills

Customer Service (8 years)

Data Entry (6 years

Stress Management (3 years)

Administrative Support (4 years)

Product and service solutions

Timeline

Game Presenter

Evolution
03.2022 - Current

Chat Agent

Dynamic BDC
06.2019 - 03.2022

Customer Service Representative

Consumer Energy
01.2017 - 02.2019

Lead Production Associate

FCA
01.2012 - 06.2019

High School Diploma -

M L King Jr Sr High School

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Tyess Payton