Tyette Willis
Atlanta,GA
Summary
Economic Support Specialist driven to help families obtain needed economic support through public assistance channels. Proficient in diverse programs and eligibility requirements. Assesses financial and personal information to help applicants make informed decisions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Case Manager
Decal CAPS Program
02.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Program Processor
Bright From The Start Childcare
02.2022 - 02.2023
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Contributed to the achievement of department goals through consistent high-quality work.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Business Support 3
Department Of Family And Children Services
06.2019 - 12.2020
- Four (4) years experience which involved customer contact/interaction as a regular part of the position
- Strong proficiency in the use of Microsoft Office Suite and/ standard software applications .
- Able to effectively and accurately enter a high volume of data on a regular basis using standard office technology.
- Able to work independently
- Demonstrates excellent customer service skills.
Customer Service Representative
Rock Staffing
05.2018 - 06.2019
- Exceeded service objectives by applying proven customer service and sales best practices.
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Quality Assurance Supervisor
World Changers Church International
12.2003 - 05.2016
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Established and tracked quality department goals and objectives.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
Education
Bachelor of Science - Criminal Justice
Strayer University
Atlanta, GASkills
- Report writing
- Application processing
- Recordkeeping
- Program eligibility
- Customer service and assistance
- Information intake
- Case Management
- Needs assessment
- Budgets
- Communications
- Regulatory Compliance
- MS Office
- Organization
- Resource advocacy
- Family Education
- Individualized counseling
- Case Planning
- Documentation proficiency
Timeline
Case Manager
Decal CAPS Program
02.2023 - Current
Program Processor
Bright From The Start Childcare
02.2022 - 02.2023
Business Support 3
Department Of Family And Children Services
06.2019 - 12.2020
Customer Service Representative
Rock Staffing
05.2018 - 06.2019
Quality Assurance Supervisor
World Changers Church International
12.2003 - 05.2016
Bachelor of Science - Criminal Justice
Strayer University
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