Madason Tracy
Universal City,TX
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Decal Factory
02.2023 - 08.2024
- Answered multi-line phone systems, routing calls, and delivered messages to staff, vendors, and clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Streamlined package handling procedures for quicker order processing and improved customer satisfaction.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Coordinated office supply inventory management.
- Enhanced office environment by organizing spaces for better workflow and employee comfort.
Administrative Assistant
Law Office of Ramon B. Serna
03.2021 - 02.2023
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Facilitated resolution of legal matters by preparing and organizing essential documents.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Helped with the intake of new clients and materials by setting up files and documenting important information.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Assisted in comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
Sales Associate
7-Eleven
05.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds following store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in inventory management tasks, such as stock replenishment, cycle count, and merchandise deliveries to ensure product availability.
Education
A.A. - Social Work
San Antonio College
San Antonio, TX12.2025
Skills
Customer Service
Data Entry
Interpersonal Communication
Computer Skills
Problem-Solving
Attention to Detail
Payment Posting
Dedicated Team Player
Confidential Document Control
Logistics Analysis
References
Cara Goodwin
Manager at Decal Factory
cara.goodwin@decalfactory.com
(623) 297-2441
Jason Bryant
President of Decal Factory
jason@decalfactory.com
(509) 280-3068
Lynne Bennett Fults
Business Owner of Diversity Legal Services & Paralegal
lfults@diversityls.net
(210) 872-4535
Timeline
Administrative Assistant
Decal Factory
02.2023 - 08.2024
Administrative Assistant
Law Office of Ramon B. Serna
03.2021 - 02.2023
Sales Associate
7-Eleven
05.2020 - 03.2021
A.A. - Social Work
San Antonio College
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