Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyfannie Beluso

Chicago,IL

Summary

Accomplished Store Manager with a proven track record at Caribou Coffee, enhancing operational efficiency and team productivity through expert leadership and strategic planning. Skilled in Inventory Management and fostering a collaborative team environment, successfully increased store profitability and customer satisfaction. Demonstrates exceptional problem-solving and customer service management abilities, ensuring high standards of store operations and team performance. Effective Communication and Customer Satisfaction skills. Known to create a positive work environment while treating others with respect & dignity.

Overview

15
15
years of professional experience

Work History

Store Manager

Caribou Coffee
01.2011 - 05.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Bakery Manager

Dominicks Grocery
01.2010 - 01.2011
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained cleanliness and hygiene in bakery premises.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Store Manager

STARBUCKS COFFEE COMPANY
08.2002 - 03.2008
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Cafe Supervisor

Lifetime Fitness Cafe
08.2008 - 01.2010
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
  • Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
  • Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
  • Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
  • Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
  • Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
  • Implemented staff training initiatives that improved service quality and increased team morale.
  • Coordinated catering services for private events which expanded the café''s reach beyond its physical location.
  • Streamlined inventory management processes for improved accuracy and reduced waste.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
  • Monitored food preparation, production, and plating for quality control.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Monitored food inventory and supplies to prevent waste.
  • Served consistent portions following recipes and control standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Lockbox Processor

Bank One, JP Morgan Chase
08.1999 - 01.2001
  • Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.
  • Managed workload effectively under tight deadlines, ensuring prompt completion of assigned tasks without compromising quality standards.
  • Supported the department''s goals by actively participating in cross-training initiatives, enhancing overall team competencies and flexibility.
  • Collaborated with other departments to streamline lockbox processes, resulting in increased productivity for the organization.
  • Implemented best practices for organizing physical documents within storage areas, optimizing space utilization for easy access when needed.
  • Performed periodic audits on processed payments, ensuring compliance with internal controls and regulatory requirements.
  • Assisted with training new team members on lockbox processing procedures, contributing to a well-functioning team environment.
  • Reduced processing errors by consistently following established guidelines and procedures when handling client payments.
  • Optimized operational efficiency through regular maintenance and troubleshooting of scanning equipment used in lockbox operations.
  • Ensured accurate payment processing by diligently verifying checks, stubs, and envelopes in a timely manner.
  • Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
  • Promoted a positive work environment by actively participating in team meetings and discussions related to process improvements.
  • Contributed to the successful completion of daily lockbox goals through effective communication and teamwork.
  • Assisted in the development of lockbox procedure documentation, facilitating knowledge sharing among team members.
  • Exceeded daily productivity targets while maintaining high levels of accuracy in task execution.
  • Maintained secure handling of confidential information with strict adherence to company policies and regulations.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using Software.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Entered figures using 10-key calculator to compute data quickly.

Shift Supervisor

Coffee Partners Hawaii (Starbucks Coffee)
01.1997 - 01.1998
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Supervised ongoing daily production phases.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Education

Associate Of Applied Business - Business Administration And Management

Oakton Community College
Des Plaines, IL

Diploma - General Studies

Kahuku High School
Kahuku, HI
06.1995

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Store operations
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Operations Management
  • Leadership Development
  • Supply Ordering
  • Policies and Procedures
  • Store displays
  • Staff Management
  • Staff Supervision
  • Sales expertise
  • Employee Scheduling
  • Accurate Cash Handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation And Reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order Management
  • Sales Strategies
  • Team Development
  • Retail Sales Techniques
  • Product Merchandising
  • Payroll Management
  • Sales professional
  • Customer Response
  • Accurate money handling
  • Bank deposit procedures
  • Loss Prevention
  • Bank and Safe Deposits
  • Operational Efficiency
  • Inventory Oversight
  • Loss Prevention Procedures
  • Retail Merchandise Quality Standards
  • Performance Reviews
  • Leading Staff Meetings
  • Sales Promotions
  • Merchandise planning
  • Delegating Work
  • Project Management
  • Special Events
  • Personnel development
  • Operations Oversight
  • Employee Terminations
  • Talent Recruitment
  • Culture development
  • Hourly shift management
  • Risk Management
  • Budget Development
  • Database Management
  • Financial operations management
  • Security System Monitoring
  • Partnership Building
  • Report Generation
  • Program Administration
  • Decision-Making
  • Teamwork and Collaboration
  • Inventory Tracking and Management
  • Staff training/development
  • Schedule Management

Timeline

Store Manager

Caribou Coffee
01.2011 - 05.2012

Bakery Manager

Dominicks Grocery
01.2010 - 01.2011

Cafe Supervisor

Lifetime Fitness Cafe
08.2008 - 01.2010

Store Manager

STARBUCKS COFFEE COMPANY
08.2002 - 03.2008

Lockbox Processor

Bank One, JP Morgan Chase
08.1999 - 01.2001

Shift Supervisor

Coffee Partners Hawaii (Starbucks Coffee)
01.1997 - 01.1998

Associate Of Applied Business - Business Administration And Management

Oakton Community College

Diploma - General Studies

Kahuku High School

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Tyfannie Beluso