Tyffani Talton
Los Angeles,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Culver City, California
12.2018 - 09.2023
- Ticketed, arranged and displayed merchandise to promote sales.
- Assessed customer needs to provide assistance and information on product features.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed credit card transactions quickly and securely.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers to determine wants or needs.
- Built and maintained relationships with peers and upper management to drive team success.
Stock Room Associate
Ross Dress for Less
Culver City, California
12.2018 - 09.2023
- Managed inventory by receiving and processing shipments efficiently.
- Executed price changes, markdowns, and transfers as directed.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Implemented loss prevention strategies to minimize shrinkage.
- Maintained cleanliness and order in the backroom and loading dock areas.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Identified areas where improvements could be made in order to increase efficiency during stocking processes.
- Trained new backroom associates in inventory procedures and system use.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Kept stockroom clean and neat for maximum productivity.
- Assisted in setting up displays and promotional materials in the store.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
Fitting Room Attendant
Ross Dress for Less
Culver City, California
12.2018 - 09.2023
- Attended to customer service issues.
- Organized unwanted merchandise and restocked on racks and shelves.
- Assisted customers with finding clothing items that fit their size, style preference, and budget.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided assistance to other store associates as needed during busy times.
- Adhered to company policies when dealing with lost or damaged items.
- Helped customers by answering questions and locating merchandise.
- Delivered high level of assistance and support to customers by locating correct sized garments.
- Greeted each and every customer warmly upon entrance to fitting room area.
- Maintained the fitting room area in an orderly fashion, including hanging up clothes and organizing merchandise.
- Kept fitting rooms cleaned, organized, and well-maintained.
- Monitored customer activity in the fitting room area to ensure security protocols were being followed at all times.
- Offered customers encouragement and different sizes for merchandise choices.
- Helped customers locate specific items they were looking for within the store.
- Maintained security measures to check for issues such as switched tags and stolen merchandise.
Education
Some College (No Degree) - Fashion , Business Management
Los Angeles Southwest College
Los Angeles, CASkills
- Reliable and punctual
- Retail merchandising expertise
- Relationship building
- Self-checkout assistance
- Customer service
- Multi-tasking strength
- Outgoing personality
- Problem-solving skills
- Positive and professional
- Sales trends
- Sales training
- Meeting deadlines
- Listening skills
- Excellent communication skills
- Merchandising
- Display setup
Timeline
Sales Associate
Ross Dress for Less
12.2018 - 09.2023
Stock Room Associate
Ross Dress for Less
12.2018 - 09.2023
Fitting Room Attendant
Ross Dress for Less
12.2018 - 09.2023
Some College (No Degree) - Fashion , Business Management
Los Angeles Southwest College