Tyffany Goria
La Mesa,CA
Summary
Quality-focused and motivated professional eager to showcase my passionate work ethic and unprecedented vision. Currently seeking a full-time position that offers professional challenges utilizing my interpersonal skills and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Buying Coordinator
Guess
Los Angeles, CA
03.2023 - 10.2024
- Communicate with various departments and vendors to ensure a timely execution of each step in the process of releasing products to our retail stores and websites
- Utilize systems such as JDA MOCHA, Excel, and DaVinci for style creating and configuring daily reports based on statistics from e-commerce/in-store sales
Customer Care Representative
Guess
Los Angeles, CA
04.2022 - 03.2023
- Manage customer inquiries and concerns on all social media platforms (Instagram, Tiktok, X, and Facebook)
- Implement product knowledge segment into weekly meetings to educate team on highest trending styles
- Train new employees and create training documents to facilitate their retention of a high volume of new processes and systems
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales Representative Team Leader
Guess
San Diego/ Los Angeles
11.2021 - 04.2022
- Create weekly daily briefings to present to team; raising awareness for security protocols, product knowledge, and selling skills
- Build customer relationships and uphold a personal client list to optimize daily sales goals
- After 3 months of working at the Fashion Valley location, I was recruited to work at the Rodeo Drive location in Beverly Hills where I was recognized for generating 31% of the store’s total sales
Co-Manager
Baskin Robbins Franchisee
San Diego
06.2015 - 11.2021
- Onboard and develop new employees to provide exceptional customer service and abide health and safety regulations
- Manage social media platforms to promote new products and increase traffic
- Oversee daily operations and create weekly schedule considering various availability of members of staff
Education
Business Management
University of California-Santa Cruz
Skills
- Attention to Detail
- Communication
- Creativity
- Excel
- Computer Literacy
- Adaptive Thinking
Timeline
Buying Coordinator
Guess
03.2023 - 10.2024
Customer Care Representative
Guess
04.2022 - 03.2023
Sales Representative Team Leader
Guess
11.2021 - 04.2022
Co-Manager
Baskin Robbins Franchisee
06.2015 - 11.2021
Business Management
University of California-Santa Cruz