TYHEEM PENN
Jamaica
Summary
Dedicated paraprofessional with experience in student support and coaching. Proven ability to adapt to diverse work environments, including educational and fast-paced food service settings. Recognized for providing exceptional service to both associates and customers. Committed to applying positive learning experiences and enhancing student engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substitute Paraprofessional
NYCDOE
NEW YORK
11.2025 - Current
- Built strong relationships with students, parents, and faculty to foster a supportive educational environment.
- Explained assignments, relayed information and helped interpret work and instructions from lead teacher.
- Worked one to one learning sessions with a student to promote progress in coursework and behavior.
- Provided classroom support throughout planned instruction and individual lessons.
- Collaborated with teaching staff to evaluate student progress and identify areas needing attention.
- Supervised students during non-classroom times, including lunch and recess, to ensure a safe environment.
Cashier
McDonald's
New York
05.2024 - 09.2024
- Handled cash and card payments following company procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Addressed customer issues and resolved them promptly to ensure satisfaction at our store.
- Collaborated with team members to ensure efficient fulfillment during peak hours.
- Served customer orders efficiently and promptly.
- Maintained cleanliness of tables and chairs to ensure a welcoming environment.
Assistant Coach
Sean Bell All-Stars Basketball Program
Queens
06.2022 - 08.2024
- Supported the head coach with developing effective game strategies
- Designed inclusive training drills to support players at all skill levels
- Built strong interpersonal skills through mentorship of youth athletes
Volunteer - Food Distribution & Operations
Mercy Program (Non-Profit)
Queens
06.2023 - 08.2023
- Assisted with packing and transporting food supplies for local families in need
- Handled incoming calls and helped manage inventory organization and logistics
Youth Program Leader
NYC Hoops After-School Program
Queens
10.2022 - 05.2023
- Led weekly basketball sessions for middle school students ages 11-13
- Developed drills to promote teamwork, sportsmanship, and physical fitness
- Built meaningful relationships with students and served as a mentor on and off the court
- Helped coordinate mini-tournaments and parent events
Education
Business Marketing - Major
Queensborough Community College
Queens, NY05.2024
Business Marketing - Major
SUNY Delhi
Delhi, NY05.2023
High School Diploma -
St. John's Preparatory School
Astoria, NY05.2022
Skills
- Administrative Skills
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Microsoft Office - Access
- Time management
- Teamwork
- Customer Service
- Communication skills
- Creative Problem Solving
- Public speaking
- Project Management
- Strategic planning
- Professionalism & Discipline
Certification
Valid drivers license
Awards
- Recipient of Academic Scholarship
- Recipient of Athletic Basketball Scholarship
- Varsity Basketball - All-Team Selection
Timeline
Substitute Paraprofessional
NYCDOE
11.2025 - Current
Cashier
McDonald's
05.2024 - 09.2024
Volunteer - Food Distribution & Operations
Mercy Program (Non-Profit)
06.2023 - 08.2023
Youth Program Leader
NYC Hoops After-School Program
10.2022 - 05.2023
Assistant Coach
Sean Bell All-Stars Basketball Program
06.2022 - 08.2024
Business Marketing - Major
Queensborough Community College
Business Marketing - Major
SUNY Delhi
High School Diploma -
St. John's Preparatory School