Tyhree-Shinae Hall
Hillsborough,NJ
Summary
To obtain a position within a diverse, innovative company were utilizing my natural skills of attention to details, educating consumers on brands, and building long last relationships with consumers and other vendors while maintaining and meeting metrics of quality services, customer experience while adhering to company standards. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Amazon Driver & Delivery Station
Amazon
12.2021 - Current
- Reviewing performance metrics and developing them to measure progress against key performance
- Empathizing with customer and communicating with customers in numerous ways; directly face to face, in addition to communicating via email or telephone call
- Direct investigation of packages to help drivers, dispatchers, customers get the package to the correct customer as quickly as possible
- Aiding Amazon logistics team with whatever necessary information that they need, and we are able to follow within guidelines regarding customer’s information
- Aiding dispatchers as to what could potentially cause delays, barriers or a driver running behind on shift by contacting customer and obtaining as much information as possible
- Utilizing individual critical thinking skill, best judgement, and active listening to supply prompt solutions whether the customer is face to face or over the phone to ensure a great experience
- Setting up schedules in excel, word and sending out emails regarding different changes in Standard Procedures to uphold the company’s values, and respecting customers at al times
- Upholding metrics of quality service, building relationships and sending follow-up emails
- Building relationships with the dispatchers, the dispatcher’s assistants, vendors and drivers so that they handle reattempting deliveries in urgency.
T.S.H Beauty
T.S.H Beauty
07.2013 - Current
- Consulting with potential new clients for weddings or special occasions to make them comfortable hiring myself and/or staff members
- Supply makeup artists applications on clients to prepare for a professional shoot
- Schedule and confirm client consultations
- Multitasking (such as monitor seeing, prepping next model or set) duties such as applying makeup, preparing wardrobe, and replying to multiple emails
- Coming up with current trending outfits that are fashion forward and complimenting
- Photographing TSH Beauty Lashes from case style to lash and details
- Applying makeup applications to multiple clients, ensuring proper sanitation according to State of N.J
- Utilizing social media to spread awareness of brand and maintaining a website to keep work up date.
Assisting Virtually, LLC
Assisting Virtually, LLC
03.2017 - 01.2022
- Driving clients throughout the day to and from meetings throughout her day to the destinations and/or to the airport
- Managing documents, emails, and calendar days to ensure CEO is prepared for the day and everything runs as smoothly as possible
- Managing documents, emails, calendar days, to ensure the CEO is ready for the task of the day
- Multi-tasking throughout the day with multiple projects throughout the day and completing them in the need of the priorities and completing within the designated deadlines
- Arrange travel arrangements to and from while CEO is out of town
- Prepare Contracts, Invoices, Process Payments, and sending following up emails
- Keeping inventory current, including different type of card stock, toners, and additional office supplies
- Microsoft PowerPoint, Excel and Word throughout daily administrative tasks along with utilizing zoom to have meeting with multiple clients
- Managed multiple calendars through outlook and google drive; and efficiently managed daily business tasks, including responding to clients while CEO was out of town
- Maintain inventory of supplies such as specific reams of paper, ink, toner, and all other essential office supplies.
MAC Cosmetics
MAC Cosmetics
12.2013 - 07.2016
- Ranked #1 in region for Viva Glam Ambassador for highest sales during a 3-month promotion over a 2-year span
- Providing clients with personalized customer service and finding their specific needs and directing them to appropriate products
- Successfully managed, ran and booked events quarterly
- Aiding in managing inventory and setting up promotional displays throughout the store
- Maintaining a sanitary, safe, and clean work environment.
Investors Bank
Investors Bank
09.2006 - 09.2012
- Processing transactions accurately and efficiently with policies and procedures
- Providing clients with courteous service and aiding clients with questions and resolving account related issues
- Finding client’s needs and referring them to appropriate bank products
- Train and help new employees with proper CSA procedures
- Aid in monthly audit and closing branch procedures
- Utilized Publisher, PowerPoint, Excel, and Word throughout daily administrative tasks
- Multi-tasking throughout the day with multiple projects and completing within the designated deadline.
Education
Marketing
Middlesex County College
Edison, NJMultimedia Program -
Make-up Designory
New York, NY07.2013
Dunellen High School
Dunellen, NJ06.2005
Skills
- Problem-solving abilities
- Clear oral/written communication
- Excellent multi-tasking ability
- Active Listening
- Confidentiality handling
- Critical Thinking
- Call center experience
- Office Administration
- Time Management
- File Organization
- Customer and client relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
- Scheduling and calendar management
- Invoice Processing
Timeline
Amazon Driver & Delivery Station
Amazon
12.2021 - Current
Assisting Virtually, LLC
Assisting Virtually, LLC
03.2017 - 01.2022
MAC Cosmetics
MAC Cosmetics
12.2013 - 07.2016
T.S.H Beauty
T.S.H Beauty
07.2013 - Current
Investors Bank
Investors Bank
09.2006 - 09.2012
Marketing
Middlesex County College
Multimedia Program -
Make-up Designory
Dunellen High School
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