Tyi Schooley
Nashport,OH
Summary
Versatile and results-oriented professional with experience at Modern Glass Paint & Tile Co., showcasing expertise in office management and customer service. Excelled in enhancing patient care at Genesis HealthCare, demonstrating exceptional organizational skills and proficiency in venipuncture. Proven track record of resolving complaints and improving loyalty, underpinned by strong communication abilities and HIPAA compliance.
Overview
3
3
years of professional experience
Work History
HR/Office Manager
Modern Glass Paint & Tile Co.,
04.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Payroll
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Phlebotomist
Genesis HealthCare
10.2021 - 11.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
No Degree - Health Administration
OUZ
Zanesville, OHCertificate - Phlebotomy
Mid- East Technology Center
Zanesville10.2021
High School Diploma -
West Muskingum High School
05.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Billing
- Clear oral/written communication
- Payroll Processing
- Venipuncture
- Order of draw
Timeline
HR/Office Manager
Modern Glass Paint & Tile Co.,
04.2023 - Current
Phlebotomist
Genesis HealthCare
10.2021 - 11.2022
No Degree - Health Administration
OUZ
Certificate - Phlebotomy
Mid- East Technology Center
High School Diploma -
West Muskingum High School
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