Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Tyion Gregory

Dallas,TX

Summary

Results-oriented Project Manager with expertise in Data Analytics. Proven track record in applying project management principles and data analysis techniques to enhance operational efficiency. Recognized for process improvement initiatives that reduce costs and drive successful project outcomes. Experienced in leading cross-functional teams to achieve strategic objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Manager, Data Analytics

IBM, Global Business Services
Dallas, Texas
11.2022 - Current
  • Analyzed large datasets to identify trends and patterns for decision-making.
  • Created visual reports using data visualization tools for stakeholder presentations.
  • Conducted data quality assessments to ensure accuracy and reliability of information.
  • Translated raw data into meaningful information using statistical techniques.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.

Medical Billing Executive

ETNA
Pheonix, AZ
02.2020 - 08.2022
  • Oversaw billing operations ensuring compliance with industry standards
  • Mentored team members in billing processes and procedures
  • Coordinated with healthcare providers to resolve billing discrepancies
  • Utilized billing software to manage patient accounts effectively
  • Performed data entry for patient information into the medical billing system.
  • Worked closely with other departments such as accounting and customer service to ensure accurate processing of claims and payments.
  • Ensured compliance with HIPAA regulations related to confidentiality of health care information.

Customer Service Specialist

American Income Life Insurance Company
Remote
03.2019 - 01.2021
  • Assisted clients with insurance inquiries and policy information.
  • Coordinated policy renewals and claims processing for smooth operations.
  • Provided exceptional support through phone and email communications.
  • Resolved customer complaints and escalated issues when necessary.
  • Collaborated with team members to enhance service delivery efficiency.
  • Trained new staff on customer service protocols and systems utilized.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.

Education

Bachelor of Science - Business Analytics

Arizona State University Online
Tempe, AZ
05-2027

Skills

  • Project management
  • Data visualization
  • 5 years of customer service
  • Problem solving
  • CRM software expertise
  • Remote support
  • Advanced Excel
  • Data entry

Certification

  • Licensed Life and Health Agent
  • Property & Causalities License
  • Digital Marketing Cert.
  • Forensic Psych Cert.

Accomplishments

  • Dean's List (2025)
  • Outstanding Research Award (2024)

References

References available upon request.

Timeline

Project Manager, Data Analytics

IBM, Global Business Services
11.2022 - Current

Medical Billing Executive

ETNA
02.2020 - 08.2022

Customer Service Specialist

American Income Life Insurance Company
03.2019 - 01.2021

Bachelor of Science - Business Analytics

Arizona State University Online

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