Tyionna King
Hamden,CT
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Able to read maps, understand tracking information and provide timely updates to field personnel.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Connecticut /Virginia.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
Lily Transportation Corp
05.2023 - Current
- Directed dispatching, routing, and tracking of 60+ fleet vehicles.
- Supervised team of 103 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Closely monitored dispatch board to triage and prioritize over 57+ daily calls.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Dispatcher
Lab Logistics
09.2020 - 10.2023
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Evaluated and adjusted over Numerous routes based on daily needs, available workers, traffic hazards and weather conditions.
- Closely monitored dispatch board to triage and prioritize over Numerous daily calls.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Directed dispatching, routing, and tracking of 80+ fleet vehicles.
Dispatcher
Greater New Haven Transit District
12.2019 - 09.2020
- Directed all dispatching, routing and tracking of 80+ fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted over Numerous routes based on daily needs, available workers, traffic hazards and weather conditions.
- Sent out Numerous drivers to assist 10-12 hourly callers based on locations, needs and worker availability.
- Closely monitored dispatch board to triage and prioritize over 900 daily calls.
- Trained Several new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Resolved Client problems, improved operations and provided exceptional client support.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
911 Dispatcher
American Medical Response
01.2017 - 07.2019
- Automated document flow by ensuring log books and fire, accident and emergency reports were maintained with 100% accuracy
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
- Routed calls to police, fire and ambulance service to meet individual call needs
- Handled approximately 1,0000 + cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestion
- Answered calls from automatic routing system and took basic information from callers
- Relayed latest information to first responder's via electronic means, telephone calls and radio responses
- Read system maps and caller information, and documented all details in system
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Preserved perfect attendance record for 31 months
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Actively pursued personal learning and development opportunities
- Worked with management team to implement proper division of responsibilities
- Worked night and weekend shifts during holiday season
- Communicated directly with doctors offices via telephone, fax, and email.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Sales Representative
IMobile LLC
02.2016 - 12.2016
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Devised and implemented product strategies for filling market gaps and driving consistent sales
- Performed cold-calling and follow-ups with leads to secure new revenue
- Demonstrated products and specific features at customer locations and special events
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Networked at events and by phone to expand business profits and revenues
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations
- Responded to telephone and in-person requests for information
- Developed and delivered engaging sales presentations to convey product benefits
- Presented latest merchandise to prospective buyers
- Prepared sales contracts
- Increased customer buying experience to safeguard dealership revenue
- Accounted for all inventory and ordered new stock
- Evaluated competitors and performed market research
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High school diploma - General Studies
West Haven High School
West Haven, CT05.2015
Skills
- Map reading skills
- Basic life support understanding
- Information intake
- Computer-aided dispatching
- Training development aptitude
- People-oriented
- Data analysis
- Salesforce knowledge
- Driven
- Quality assurance
Timeline
Dispatch Supervisor
Lily Transportation Corp
05.2023 - Current
Dispatcher
Lab Logistics
09.2020 - 10.2023
Dispatcher
Greater New Haven Transit District
12.2019 - 09.2020
911 Dispatcher
American Medical Response
01.2017 - 07.2019
Sales Representative
IMobile LLC
02.2016 - 12.2016
High school diploma - General Studies
West Haven High School
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