Summary
Overview
Work History
Education
Skills
Timeline
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Tyise Williams-Ashby

Tulsa,OK

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Billing Customer Service Representative

Atrium Healthcare
11.2022 - 12.2023
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
  • Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
  • Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
  • Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.

Benefits Advisor

Health Care Service Corporation
08.2020 - 10.2022
  • Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
  • Streamlined benefits enrollment process for new hires, ensuring a smooth onboarding experience.
  • Reduced company costs by negotiating favorable terms with insurance providers and vendors.
  • Conducted comprehensive benefits audits, identifying errors and implementing corrective actions to maintain compliance with regulations.
  • Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
  • Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.

Eligibility Specialist

United Regional Health Care
08.2018 - 08.2020
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.

Customer Service Representative

AT&T Wireless
06.2016 - 08.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Monroe Hugh School
Monroe, NC
06.2014

Skills

  • Organizational Skills
  • Fraud Detection
  • Sales Support
  • Account Management
  • Time Management
  • Quality Assurance
  • Computer Literacy
  • Active Listening
  • Telephone Etiquette
  • Attention to Detail
  • Effective Communication
  • Multitasking
  • Payment Processing
  • Critical Thinking
  • Conflict Resolution
  • Quality Control
  • Call Documentation
  • Regulatory Compliance
  • MS Office

Timeline

Billing Customer Service Representative

Atrium Healthcare
11.2022 - 12.2023

Benefits Advisor

Health Care Service Corporation
08.2020 - 10.2022

Eligibility Specialist

United Regional Health Care
08.2018 - 08.2020

Customer Service Representative

AT&T Wireless
06.2016 - 08.2018

High School Diploma -

Monroe Hugh School

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Tyise Williams-Ashby