TYISHA BECKHAM
Philadelphia,PA
Summary
Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
17
17
years of professional experience
Work History
Owner
Noire Hair And Wax Salon
05.2019 - Current
- Handle escalated transactions that require use of critical thinking
- Educate service personnel on company policy and procedure.
- Resolve incidents and manage accessorial charges objectively while maximizing profit.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Train and guide team members to maintain high productivity and performance metrics.
- Manage day-to-day business operations
- Trained and motivated employees to perform daily business functions
- Discovered areas of improvement by generating quarterly operational and sales reports
Barista
Pure Fare
01.2018 - 06.2020
- Followed exact recipes for mixing and preparing beverage and food items.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Esthetician
European Wax Center
03.2016 - 04.2019
- Remove body and facial hair by applying wax
- Educate clients on skin care products and procedures
- Met daily sales goals
- Provided clients with knowledge of all cosmetic services being provided
- Recommended retail products for at-home use
- Educated guests on current promotions, events and services within store or salon
- Created repeat business by developing long-term relationships with regular customers
- Increased sales by 10%
- Analyzed skin condition and made appropriate product recommendations
Senior Branch Representative
TD Bank
10.2008 - 05.2014
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Wrote and distributed customer correspondence.
- Functioned well in high-paced and stressful environment.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
- Managed over 30 customer calls per day
Education
Cosmetology License - Cosmetology
Empire Beauty School
Philadelphia, PA10.2010
Some College (No Degree) - Business Management
Norfolk State University
Norfolk, VAHigh School Diploma -
William Penn High School
Philadelphia, PA06.2002
Skills
- Verbal and Written Communication
- Staff Management
- Profit and Loss Analysis
- Staff Training
- Hiring and Staffing
- Product Branding
- Customer Relations
- Adaptable and Flexible
Timeline
Owner
Noire Hair And Wax Salon
05.2019 - Current
Barista
Pure Fare
01.2018 - 06.2020
Esthetician
European Wax Center
03.2016 - 04.2019
Senior Branch Representative
TD Bank
10.2008 - 05.2014
Cosmetology License - Cosmetology
Empire Beauty School
Some College (No Degree) - Business Management
Norfolk State University
High School Diploma -
William Penn High School
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