Summary
Overview
Work History
Education
Skills
Timeline
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Ieasha Pinkney

Chicago,IL

Summary

Accomplished caregiver with a proven track record at Live Right Senior Care, adept in elderly care and problem-solving. Excelled in providing compassionate support and efficiently managing multiple tasks, significantly enhancing patient quality of life. Demonstrated exceptional time management and emotional support skills, ensuring optimal patient care and satisfaction.

Overview

13
13
years of professional experience

Work History

Caregiver

Live Right Senior Care
03.2020 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.

Caregiver

Addus Home Health Care
10.2012 - 09.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Call Center Representative

Maxim Healthcare
01.2012 - 10.2012
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma -

Midwest High School
Chicago, IL
07.2009

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Emotional Support
  • Basic Housekeeping
  • Housekeeping
  • Meal Preparation

Timeline

Caregiver

Live Right Senior Care
03.2020 - Current

Caregiver

Addus Home Health Care
10.2012 - 09.2023

Call Center Representative

Maxim Healthcare
01.2012 - 10.2012

High School Diploma -

Midwest High School

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Ieasha Pinkney