Tyisha Spencer-Mbithi
Newark
Summary
Accomplished Security Officer with a proven track record at Homeland Security Investigations, enhancing passenger safety and comfort. Skilled in security screening and customer service, adept at de-escalation and policy enforcement. Demonstrated leadership in training and mentoring staff, significantly improving operational efficiency and client satisfaction.
Overview
22
22
years of professional experience
Work History
Transportation Security Officer
Homeland Security Investigations
02.2021 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Security Officer
Irvington Board Of Education
10.2002 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Shift Supervisor
Prospect Service
11.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Duty Manager
PrimeFlight Aviation
02.2016 - 01.2019
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Education
GED - General Studies
Central High-school
Newark, NJ06.1997
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security equipment operation
- Incident reporting
- Customer relations skills
- Security screening expertise
Accomplishments
Customer Service Officer of the year 2022
Peer to Peer award Recipient 2023
Timeline
Transportation Security Officer
Homeland Security Investigations
02.2021 - Current
Shift Supervisor
Prospect Service
11.2019 - 03.2020
Duty Manager
PrimeFlight Aviation
02.2016 - 01.2019
Security Officer
Irvington Board Of Education
10.2002 - 03.2021
GED - General Studies
Central High-school
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