Tyjanae Bolton
Washington
Summary
Dynamic security professional with extensive experience at multiple security agencies, skilled in emergency response and access control. Proven track record of enhancing safety protocols and ensuring crowd management during my shifts. Adept at utilizing surveillance equipment and employing de-escalation techniques to maintain a secure environment while delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Washington, DC
03.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Concierge Agent
Northern Virginia Staffing
Arlington, VA
11.2024 - 04.2025
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Managed key inventory system, reducing instances of lost or misplaced keys while maintaining guest privacy.
- Managed package deliveries and mail distribution for both guests and staff members.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Handled customer complaints to satisfy and retain guests.
Security Officer
Allied Universal Security Services
Alexandria, VA
09.2021 - 11.2024
- Monitor floors and lunch duty
- Conducted floor patrols making sure all students in class
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Use handheld detectors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Event Staff Member
Contemporary Services Corporation.
Washington, DC
06.2018 - 08.2021
- Enhanced security measures by conducting thorough pre-event inspections and risk assessments.
- Contributed to the reduction of incidents, diligently monitoring cameras and reporting suspicious activities.
- Continuously furthered personal knowledge of industry best practices through attending professional development seminars and networking with seasoned security professionals.
- Mitigated potential threats through ongoing collaboration with local law enforcement agencies before and during events.
- Improved client satisfaction ratings by delivering top-notch assistance in navigating event venues safely and efficiently.
- Ensured crowd safety by effectively implementing and monitoring entry procedures and access control points.
- Helped maintain an incident-free record at multiple venues by vigilantly enforcing rules and regulations among patrons consistently.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
Anacostia Senior High School
Washington, DC06.2016
Skills
- Security guard license
- Physical fitness
- Surveillance
- Emergency response
- Access control
- Security screenings
- Access control management
- Security equipment operation
- Personnel screening
- Screening wands
- Entrance control
- Building lockdown coordination
- Access badge distribution
- Patrolling
- Verbal and written communication
- First aid certified
- Emergency awareness
- De-escalation techniques
- Identification verification
- Crowd management
- Public safety
Certification
• FirstAid/CPR
• DCJS License
• DC SO License
Timeline
Security Officer
Allied Universal Security Services
03.2025 - Current
Concierge Agent
Northern Virginia Staffing
11.2024 - 04.2025
Security Officer
Allied Universal Security Services
09.2021 - 11.2024
Security Event Staff Member
Contemporary Services Corporation.
06.2018 - 08.2021
Anacostia Senior High School