Tyjia Butler
Commerce,GA
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Fed Ex Ground
Braselton, GA
07.2021 - 02.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Worked directly with customers to assess damage and incompleteness of orders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Sales Associate
Tica
Pendergrass, GA
08.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Customer Service Rep
Walmart
Commerce, GA
05.2013 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Contributed to annual store sales of $[Amount] per [Timeframe].
Education
High School Diploma -
Hart County High School
Hartwell, GA05.2013
Skills
- Vehicle Cleaning and Maintenance
- GPS Navigation
- Delivery Verification
- Attention to Detail
- Call Documentation
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Needs Assessment
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Account Management
- Understanding Customer Needs
Timeline
Delivery Driver
Fed Ex Ground
07.2021 - 02.2022
Sales Associate
Tica
08.2016 - 05.2018
Customer Service Rep
Walmart
05.2013 - 06.2016
High School Diploma -
Hart County High School
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