TYJOHN LOCKWOOD
Coralville,IA
Summary
Results-driven Customer Service Representative with over six years of experience in sales, customer support, and team coordination. Proficient in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Proven ability to foster strong customer relationships and achieve team sales goals through effective collaboration and adaptability.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
05.2025 - Current
- Ranked among top sales by matching customers with ideal plans and devices.
- Fostered customer loyalty through building strong, lasting relationships.
- Maintained knowledge of product features to provide accurate information.
- Resolved customer issues swiftly, ensuring satisfaction through effective communication.
- Collaborated with teammates to enhance sales strategies and improve store performance.
Security Officer
Allied Universal Security Services
08.2025 - 11.2025
- Ensured safety and security for staff and visitors through vigilant monitoring.
- Investigated incidents promptly, documenting each occurrence for future reference.
- Identified safety hazards and security breaches through regular patrols.
- Enhanced emergency response by collaborating with law enforcement during critical situations.
Armed Security Guard
Per Mar Security
11.2023 - 05.2025
- Kept buildings and people safe by following security procedures and staying alert at all times.
- Worked with law enforcement during emergencies to make sure everyone stayed safe.
- Logged all incidents and reports accurately to keep things transparent and accountable.
Customer Service Representative
Cricket Wireless
01.2023 - 01.2025
- Increased sales by identifying customer needs and recommending suitable products.
- Maintained organized store inventory, ensuring popular items remained fully stocked.
- Assisted customers with billing inquiries, upgrades, and account information effectively.
- Utilized product knowledge to enhance customer experience and drive sales growth.
Cook/Cashier
Double Quick
10.2019 - 10.2021
- Maintained high food quality while ensuring quick service in fast-paced kitchen.
- Assisted customers with orders and payments, fostering a positive dining experience.
- Ensured cleanliness and organization during busy periods for smooth operations.
Skills
- Sales & Customer Service
- Team Leadership
- Conflict Resolution
- Time Management
- Communication
- Customer service
- Active listening
- Critical thinking
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Timeline
Security Officer
Allied Universal Security Services
08.2025 - 11.2025
Customer Service Representative
Verizon Wireless
05.2025 - Current
Armed Security Guard
Per Mar Security
11.2023 - 05.2025
Customer Service Representative
Cricket Wireless
01.2023 - 01.2025
Cook/Cashier
Double Quick
10.2019 - 10.2021