Tyjree Johnson
Sandy Springs,GA
Summary
IT Support Specialist delivering timely troubleshooting and resolution of technical incidents, improving service availability and end-user experience. Collaboration with cross-functional teams to streamline workflows and enhance service delivery. Customer satisfaction prioritized through clear communication and issue ownership.
Overview
6
6
years of professional experience
Work History
Helpdesk Analyst I
Cox Enterprises
02.2021 - 01.2025
- Provided technical support via phone and email for software applications and hardware inquiries.
- Resolved technical issues across various platforms and devices for internal customers.
- Facilitated timely problem resolution by routing tickets to appropriate support teams.
- Documented user interactions in ticketing system to enable future reference and tracking.
- Collaborated with IT team to enhance support processes and improve service delivery.
- analyzed recurring technical problems, identifying patterns and recommending solutions to enhance support effectiveness.
- updated knowledge base articles, providing users with accurate and accessible information.
- Conducted weekly computer equipment checks throughout main campus workstations and offices.
Financial Educator Associate (Campaigner)
WSB (World System Builder)
Duluth, GA
08.2018 - 01.2021
- Educated families on financial literacy, empowering them to build generational wealth.
- Guided policyholders in selecting tailored financial products, ensuring alignment with individual needs.
- Collaborated with team members to create comprehensive educational resources for clients.
- Organized community outreach programs, increasing access to educational resources and services.
- Developed personal social skills to enhance customer financial knowledge and team performance.
- Coordinated company events, fostering collaboration and engagement among teammates.
- Operated sound equipment and software to ensure seamless presentations during campaigns.
- Studied intensively to obtain life accident and sickness license in two weeks.
Education
Computer Repair Completion of Trade Certificate -
Cleveland Job Corp
01-2006
High School Diploma -
Sycamore High School
01-2004
Skills
- Technical support skills
- Ticketing systems knowledge
- Help desk software familiarity
- IT support expertise
- Hardware troubleshooting
- Desktop OS knowledge
- Logging support tickets efficiently
- Equipment checks and maintenance
- Problem analysis
- Customer support experience
- Computer proficiency
- Multitasking management
- Team collaboration
- Effective communication
- Customer focus
Timeline
Helpdesk Analyst I
Cox Enterprises
02.2021 - 01.2025
Financial Educator Associate (Campaigner)
WSB (World System Builder)
08.2018 - 01.2021
Computer Repair Completion of Trade Certificate -
Cleveland Job Corp
High School Diploma -
Sycamore High School