Tykea Lockhart
Auburn,AL
Summary
Diligent military spouse with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ability to work under pressure, and ensuring accuracy while maintaining confidentiality. Possess effective communication skills, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction levels in previous roles by managing patient interactions and resolving concerns effectively.
Overview
12
12
years of professional experience
Work History
Enrollment Representative 1 (LTE-Remote)
Humana
, AL
09.2024 - Current
- Processed Medicare transaction replies and mailed letters in compliance with the Centers for Medicare and Medicaid Services.
- Research and resolve issues related to enrollment discrepancies.
- Demonstrate flexibility to adapt quickly to new processes and changes by utilizing research, problem-solving, and analytical thinking skills to resolve and determine corrective actions for member enrollment transactions.
- Deliver perfect service by meeting daily team metrics and goals.
Front Office Specialist
Hughston Clinic
, AL
10.2023 - 09.2024
- Collected copays, account balance payments, and updated account records.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Performed quality control of the data entry system to verify the proper posting of claims and payments.
- Documented changes in claim statuses using specialized software systems.
- Worked collaboratively with providers' offices to ensure timely reimbursement on submitted claims by providing missing documentation or correcting errors that caused delays in payment processing.
Patient Service Center Supervisor
Madison Core Laboratories
Auburn, AL
04.2023 - 10.2023
- Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Maintained a clean work environment by enforcing safety policies and adhering to OSHA guidelines.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Adhered to all applicable laws, regulations, and ethical standards relating to medical laboratories.
Call Center Medical Assistant
East Alabama Health
Opelika, Alabama
10.2022 - 04.2023
- Answer and respond to incoming calls from patients to assess patient symptoms, determine health status, and identify needs.
- Schedule consult appointments, ultrasounds, and Holter monitor as ordered by the referring physician.
- Render telephone advice according to a sound base of critical thinking and protocols.
- Contact pharmacies to submit and refill patients' prescriptions.
Full-Time Parent
Work From Home
Fort Campbell North, Kentucky
03.2021 - 10.2022
- Relocation due to a spouse being transferred to a new duty station as part of their military service.
Medical Assistant
East Alabama Health
Opelika, Alabama
02.2013 - 03.2021
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests as requested by the physician.
- Administered injections, medications, and treatments as directed by the physician.
- Efficiently performed insurance verification, pre-certification, and pre-authorization functions.
Education
Medical Records (Undergraduate) - Health Information Management
University of Phoenix
Tempe, AZ10-2024
Skills
- Medical claim processing
- Data Management Software Skills
- Clinical Terminology Proficiency
- Advanced Microsoft Office Skills
- Skilled in identifying discrepancies
- Expertise in System Navigation
- Proficient in Managing CIS, CRM, and CMS
- HIPAA Compliance Knowledge
- Proficient in Inbound and Outbound Communication
- ICD-9 and CPT Coding Expertise
- ICD-10 Coding Expertise
- Proficient in both written and verbal communication
- Scheduling
- Skilled in AthenaHealth Software
- Experienced with Windows PC Software
Awards and Honors
- Awarded Certificate of Appreciation for being a dedicated spouse by the United States Army (2022).
Timeline
Enrollment Representative 1 (LTE-Remote)
Humana
09.2024 - Current
Front Office Specialist
Hughston Clinic
10.2023 - 09.2024
Patient Service Center Supervisor
Madison Core Laboratories
04.2023 - 10.2023
Call Center Medical Assistant
East Alabama Health
10.2022 - 04.2023
Full-Time Parent
Work From Home
03.2021 - 10.2022
Medical Assistant
East Alabama Health
02.2013 - 03.2021
Medical Records (Undergraduate) - Health Information Management
University of Phoenix
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