TYKEISHA GIPSON
Everon
Dallas,TX
1
Certification
11
years of professional experience
Self-driven and dependable professional with a strong background in customer service and a growing interest in medical courier work. Reliable, organized, and comfortable working independently while managing responsibilities with care and attention to detail. Eager to apply strong communication, time-management, and problem-solving skills to provide safe, timely, and professional delivery services. Quick to learn, adaptable, and committed to providing excellent customer service in every role.
Work History
Resolution Specialist
2 Years 5 Months- Successfully managed customer complaints and inquiries, providing timely resolutions to ensure customer satisfaction.
- Developed strong relationships with customers by actively listening to their needs and responding promptly.
- Adapted quickly to changing priorities while maintaining high levels of quality assurance throughout the entire process.
- Utilized problem solving skills to effectively resolve customer concerns and disputes.
Dispatcher
6 Years 8 Months- Dispatch drivers to ensure delivery and pick-up of materials and/or equipment to and from customers and vendors in a timely manner
- Organization of orders into efficient trucking routes to decrease and maintain cost, while meeting customer timeframes and demands
- Responsible for using appropriate routing software to determine ETAs for same-day customers, including report review and maintenance
- Provide timely and accurate communication regarding the delivery status for pending same-day or future loads
- Daily use of MS Office (Word, Excel, Outlook, etc.)
Administrative Assistant
1 Year 2 Months- Received, screened, and routed incoming telephone calls to the appropriate team, departments, or personnel
- Processed travel requests including arrangement and confirmation of flights, hotels, rental cars, etc.
- Prepared deposit of checks, cash, credit cards - verified the proper deposit for each transaction
- Maintained and reviewed billing reports, purchase orders, and aircraft equipment inventory sheets
- Daily use of MS Office (Word, Excel, Outlook, etc.)
Education
HIPAA Bloodborne Pathogens/ HIPAA For Healthcare
Diploma
Skills
Handle and transport medical specimens.
Support HIPAA-compliant management of sensitive materials.
Maintain chain-of-custody documentation for specimens.
Coordinate time-sensitive and stat delivery logistics.
Facilitate temperature-controlled transport of specimens.
Execute proper packaging and labeling of medical specimens.
Follow infection-control and biohazard safety protocols.
Plan transport routes and utilized GPS navigation tools.
Provide reliable and timely delivery services.
Protect patient privacy and maintained confidentiality.
Certification
HIPAA Bloodborne Pathogens Training For Healthcare
HIPAA Healthcare Professionals Training
Timeline
Resolution Specialist
Everon
03.2024 - 08.2026Read More
Dispatcher
UPS
10.2016 - 06.2023Read More
Administrative Assistant
Sage Parts
10.2015 - 12.2016Read More
ATI Career Training Center
Diploma
Read More
360 Training Company
HIPAA Bloodborne Pathogens/ HIPAA For Healthcare
Read More