Micole Richmond
Columbus,OH
Summary
Experienced customer service professional with a proven track record of delivering exceptional interactions and enhancing customer satisfaction. Seeking a position to leverage extensive background in customer service for the benefit of the organization. Committed to providing top-notch service, brings a strong focus on positive engagement and effective problem-solving skills. With years of experience in the field, confident in ability to contribute to team success and exceed customer expectations.
Overview
11
11
years of professional experience
Work History
Resolution Specialist
American Signature Inc./Value City Furniture
Columbus, OH, USA
09.2021 - Current
- Assisting agents when needed
- BBB Complaints
- Attorney General
- Infestations
- Customer experience
- Office of The President Letters
- Escalated calls
Customer Retention Specialist
VXI Global Solutions
Columbus, OH, USA
06.2020 - 02.2021
- Assist customer with account, disconnect account per customer request, assisting customer to lower bill
General Utility
OSI Group
Chicago, IL, USA
12.2019 - 04.2020
- Machine operator
Housekeeper
Americinn
Fulton, IL, USA
01.2019 - 07.2019
- Cleaning and stocking rooms assisting stay over customers
Credit Specialist/Collector
Dm Services
02.2018 - 05.2019
- Placing orders, assisting customers with accounts, making payment arrangements for delinquent accounts
Shift Leader/Manager
Taco Bell
02.2015 - 11.2017
- Processed sales and payments
- Maintained accurate records of all transactions
- Packaged Merchandise and assisting customers when needed
- Addressed customers concerns and issued refunds
- Assisted in inventory and management activities
- Helped stock shelves
- Counting safe
- Cleaning and closing store
Packer and Picker
UFP TECHNOLOGIES
Clinton, IA, USA
01.2014 - 12.2016
Education
High School Diploma -
Chicago Vocational Career Academy
June 2009
Diploma - Medical Billing Coding
Bryant And Stratton College
06.2022
Skills
- Call Center
- Customer Care
- Customer Service
- Customer Support
- Machining
- Packaging
- Cleaning Experience
- Technical Support
- Software troubleshooting
- Help desk
- Typing
- CRM software
- Live chat
- Retail sales
- Mobile devices
- Mac OS
- Manufacturing
- IOS
- Windows
- Data collection
- Telemarketing
- Negotiation
- Medical billing
- ICD-9 and ICD-10 coding HMOs and medicare Operations management Quality assurance and
- Auditing CPT and HCPCS coding Medical billing Medical records management Patient confidentiality
- Certifications and Licenses
- Medical Billing Certification
- Tracking: Tracking payments, billing metrics, and trends
- Complying with medical coding guidelines and policies
- Following up and clarifying any information that is not clear to other staff
- Ensuring codes are assigned correctly and sequenced appropriately as per government and insurance
- Regulations
- Additional Information
- Patient
- Attentiveness
- Great Communication Skills
- Time Management Skills
- Dependable
Timeline
Resolution Specialist
American Signature Inc./Value City Furniture
09.2021 - Current
Customer Retention Specialist
VXI Global Solutions
06.2020 - 02.2021
General Utility
OSI Group
12.2019 - 04.2020
Housekeeper
Americinn
01.2019 - 07.2019
Credit Specialist/Collector
Dm Services
02.2018 - 05.2019
Shift Leader/Manager
Taco Bell
02.2015 - 11.2017
Packer and Picker
UFP TECHNOLOGIES
01.2014 - 12.2016
High School Diploma -
Chicago Vocational Career Academy
Diploma - Medical Billing Coding
Bryant And Stratton College