Tykelia Mason
Hampton,VA
Summary
Enterprising Logistics and Supply Chain Management Professional with 11 years of industry experience. Skilled at driving change and continuous process improvements through careful KPI analysis. Expertise in recommending short and long-term strategies regarding processes, policies and daily operations. Assesses and analyzes efficiency, workflow and logistics operations to meet company objectives.
Overview
13
13
years of professional experience
Work History
Assistant Mail Carrier
United States Post Office
Norfolk, VA
08.2023 - Current
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Distributed mail on foot to residences and businesses, delivering to approximately 798 customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Worked flexible hours across night, weekend, and holiday shifts.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits, and equipment information.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Planned and established transportation routes, work schedules and operator assignments.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Logistics Coordinator
US Army
Fort Eustis, VA
08.2013 - 03.2023
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated departure and arrival of freight and personnel by air, rail, highway and water resulting in zero loss
- Obtained advanced knowledge of electronic software programs such as: TCAIMS II, Microsoft word, Excel and PowerPoint
- Classified and identified hazardous material prior and after transport resulting in safe movement of material
- · Managed movement of over 2,300-line haul trucks with multiple classes of supply valued more than $384 million.
- Operated tenaciously as quality control supervisor for commercial grade movement plans profiting in over $6.3 million
- Tracked and monitored all freight, cargo, and shipments to ensure accountability of US Forces commodities through Kurdistan and Eastern Syria Support Area.
- Coordinated driver dispatch to accomplish daily delivery requirements,
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Formulated booking systems within multiple local businesses that resulted in 80% income growth.
- Determined efficient routes identifying better safety standards in work area.
- Verified cargo movement from one establishment to another with 100% delivery.
- Supported Multi-National Defense operators in locating unauthorized personnel saving 72 hours of lockdown
- Evaluate and select information or other technology solutions to improve tracking and reporting of materials or products distribution or storage.
- Maintain mobility requirements and equipment/UTC packages and prepare and submit requirements list for purchase to squadron leadership.
Walmart Cashier
Walmart
Garner
01.2011 - 08.2013
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Science - Human Resources
American Military University
West Virginia05.2027
Associate of Science - Informational Technology
Virginia Peninsula Community College
Hampton01.2025
High School Diploma -
Middle Creek High School
Apex, NC06.2013
Skills
- Logistics Functions
- Workflow Coordination
- Policy Enforcement
- Loading & Shipping Schedules
- Route Management
- Route Navigation
- Package Handling
- Postal Regulations
- Schedule Management
- Operations Management
- Strategic Planning
- Process Monitoring and Improvement
Timeline
Assistant Mail Carrier
United States Post Office
08.2023 - Current
Logistics Coordinator
US Army
08.2013 - 03.2023
Walmart Cashier
Walmart
01.2011 - 08.2013
Associate of Science - Human Resources
American Military University
Associate of Science - Informational Technology
Virginia Peninsula Community College
High School Diploma -
Middle Creek High School
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